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Customer Experience Ambassador
hace 1 mes
Revolutionize Travel Experiences
We are seeking a skilled Customer Experience Associate to join our team at TourHero Inc.
About the Role:
- As a Customer Experience Associate, you will be responsible for delivering exceptional customer service and support to our travelers.
- You will handle inquiries through various channels, including our platform, email, WhatsApp, and phone.
- Your primary goal will be to ensure seamless and enjoyable journeys for our customers.
Key Responsibilities:
- Provide top-notch customer support and respond to customer queries in a timely and professional manner.
- Assist customers with booking changes, cancellations, and resolve platform-related issues.
- Communicate customer feedback to cross-functional teams, including engineering and content.
- Manage the logistics for live trips and ensure smooth operations.
Requirements:
- 1-3 years of customer service or customer-facing experience.
- Fluent in English, with strong written and verbal communication skills.
- A patient, friendly, and professional demeanor.
- Strong organizational skills and the ability to think creatively when solving problems.
Estimated Salary: $45,000 - $60,000 per annum, depending on location and experience. Benefits include equity, health insurance, 22 days PTO, remote flexibility, and equipment allowance.
TourHero Inc. is a social travel platform revolutionizing how people explore the world together. We're building an online marketplace that connects adventure-seekers with unique, curated trips designed to foster new friendships.
Our Community:
- TourHeroes: Passionate travelers who craft and lead experiences.
- Travelers: Adventurers ready to join curated trips and make new connections.
- Operators: Local partners offering authentic, immersive activities.
At TourHero Inc., we value creative thinkers who are ready to dive in, solve challenges, and bring fresh ideas to the table. If you're passionate about building unforgettable experiences for travelers, this could be the role for you.
