Strategic Customer Success Program Lead
hace 1 mes
About Recurly:
Recurly, Inc. is a leading subscription management platform that empowers businesses to harness the power of recurring revenue growth.
We're looking for a Strategic Customer Success Program Lead who will excel at designing and executing impactful customer success programs and initiatives.
You'll be responsible for creating and managing programs that help customers leverage our platforms to drive growth, optimize their subscription business models, and ensure retention of their business with us.
To excel in this role, you need to bring energy, passion, and a strategic mindset. You thrive in fast-paced environments, managing multiple programs while staying highly organized and focused on results.
With a strong understanding of customer complexities, you proactively address challenges and align our solutions with customer goals.
You're adaptable, a problem-solver, and skilled at building strong relationships. Your strategic thinking drives process improvements and maximizes value, making Recurly an essential partner in the customer's success.
Responsibilities- Manage customer relationships at scale using digital-first approaches to engage and manage large volumes of customer relationships efficiently.
- Drive engagement, adoption, and retention by utilizing data-driven insights and automation tools.
- Lead the development and execution of engagement campaigns using intentional and strategic program management.
- Utilize digital tools for customer outreach to deliver timely, relevant content that supports customer success.
- Monitor customer health scores and use automated interventions to address potential churn risks.
- Design and automate customer journeys to guide users through key milestones in their lifecycle with Recurly.
- Optimize digital touchpoints to refine and improve interactions, ensuring they are effective and aligned with customer needs.
The ideal candidate has 2-3 years of experience in customer success, program management, or a similar role, with a focus on managing customer relationships at scale.
They have proven success using digital-first approaches to engage and manage large customer bases, and possess strong analytical skills to leverage customer data and health scores.
The salary range for this position is $120,000 - $180,000 per year, depending on experience.
We offer competitive benefits and perks designed to fit your needs and the needs of your family.
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