Strategic Customer Success Program Lead

hace 1 mes


Medellín, Antioquia, Colombia Recurly A tiempo completo

About Recurly:

Recurly, Inc. is a leading subscription management platform that empowers businesses to harness the power of recurring revenue growth.

We're looking for a Strategic Customer Success Program Lead who will excel at designing and executing impactful customer success programs and initiatives.

You'll be responsible for creating and managing programs that help customers leverage our platforms to drive growth, optimize their subscription business models, and ensure retention of their business with us.

To excel in this role, you need to bring energy, passion, and a strategic mindset. You thrive in fast-paced environments, managing multiple programs while staying highly organized and focused on results.

With a strong understanding of customer complexities, you proactively address challenges and align our solutions with customer goals.

You're adaptable, a problem-solver, and skilled at building strong relationships. Your strategic thinking drives process improvements and maximizes value, making Recurly an essential partner in the customer's success.

Responsibilities
  • Manage customer relationships at scale using digital-first approaches to engage and manage large volumes of customer relationships efficiently.
  • Drive engagement, adoption, and retention by utilizing data-driven insights and automation tools.
  • Lead the development and execution of engagement campaigns using intentional and strategic program management.
  • Utilize digital tools for customer outreach to deliver timely, relevant content that supports customer success.
  • Monitor customer health scores and use automated interventions to address potential churn risks.
  • Design and automate customer journeys to guide users through key milestones in their lifecycle with Recurly.
  • Optimize digital touchpoints to refine and improve interactions, ensuring they are effective and aligned with customer needs.

The ideal candidate has 2-3 years of experience in customer success, program management, or a similar role, with a focus on managing customer relationships at scale.

They have proven success using digital-first approaches to engage and manage large customer bases, and possess strong analytical skills to leverage customer data and health scores.

The salary range for this position is $120,000 - $180,000 per year, depending on experience.

We offer competitive benefits and perks designed to fit your needs and the needs of your family.



  • Medellín, Antioquia, Colombia Recurly A tiempo completo

    About Recurly:We are a leading provider of subscription management platforms, empowering thousands of companies worldwide to harness the power of recurring revenue growth. Our platform enables billions of credit card transactions and has recovered nearly $1.2 billion in revenue for our customers.As a Customer Success Program Manager II, you will play a key...


  • Medellín, Antioquia, Colombia NielsenIQ A tiempo completo

    Job Title: Strategic Commercial LeadAbout the RoleWe are seeking an experienced Strategic Commercial Lead to join our team at NielsenIQ. In this role, you will be responsible for leading commercial activities with key clients, understanding their business needs, and developing strategic plans to drive value and growth.Key ResponsibilitiesDevelop and align...


  • Medellín, Antioquia, Colombia Recurly, Inc. A tiempo completo

    About RecurlyRecurly, Inc. is a leading provider of subscription management platforms, empowering thousands of companies worldwide to harness the power of recurring revenue growth.With its robust platform and extensive reach, Recurly has deployed subscription billing for numerous market-leading brands, including Sling TV, FabFitFun, Cinemark, and Fubo.tv.The...


  • Medellín, Antioquia, Colombia AgileEngine A tiempo completo

    We are seeking an experienced Customer Success Strategist to join our team in Bogota and Medellin. AgileEngine is a fast-growing company that creates award-winning software solutions for top-tier clients.As a Customer Success Strategist, you will play a crucial role in building long-term relationships with customers, developing key business networks, and...


  • Medellín, Antioquia, Colombia NielsenIQ A tiempo completo

    Job DescriptionAs a Strategic Business Development Lead at NielsenIQ, you will play a key role in driving the commercial activities of our clients, utilizing your analytical and relationship skills to identify areas of strategic opportunity and advise on solutions that meet their needs and objectives. Your expertise will be utilized to monitor customer...


  • Medellín, Antioquia, Colombia Elev8 A tiempo completo

    About the Role:We are seeking a proactive Customer Success Manager to serve as a strategic partner for our clients in the behavioral health space.Key Responsibilities:Develop a deep understanding of each customer's business objectives and industry challenges.Provide tailored solutions to optimize the customer experience and ensure they are maximizing the...


  • Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    Job Title: Senior Customer Success Growth ManagerCompany Overview:   SD Solutions is a global staffing company that connects talented professionals with exciting job opportunities. Our platform offers a cloud solution to scale and automate global payables operations, providing a comprehensive suite of tools for businesses to streamline their financial...


  • Medellín, Antioquia, Colombia Tbwa ChiatDay Inc A tiempo completo

    At Podium, we empower local businesses to thrive with our AI-driven platform and outcome-focused approach. Our mission is to create a community of successful businesses that drive growth and innovation.As a key member of our team, you will play a vital role in driving customer success and satisfaction for our small business customers. You will develop...


  • Medellín, Antioquia, Colombia Recurly, Inc. A tiempo completo

    About Recurly: A leading subscription management platform empowers businesses worldwide to harness the power of recurring revenue growth. Brands like Sling TV and FabFitFun rely on Recurly to manage their subscription lifecycle effectively. With a strong presence in 55 countries, Recurly has deployed subscription billing for thousands of companies, enabling...


  • Medellín, Antioquia, Colombia Uptalent A tiempo completo

    We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with global firms seamlessly. As we continue to expand our services and clientele,...


  • Medellín, Antioquia, Colombia AgileEngine A tiempo completo

    Unlock Your Potential as a Customer Success ExpertThis is a unique opportunity to join AgileEngine, one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch.We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.If you're looking for a...


  • Medellín, Antioquia, Colombia Recurly, Inc. A tiempo completo

    About Recurly: As a leading SaaS company, Recurly empowers businesses to harness the power of the subscription model and drive recurring revenue growth. With its versatile subscription management platform, Recurly helps market-leading brands worldwide manage their entire subscription lifecycle. Companies such as Sling TV, FabFitFun, Cinemark, and Fubo.tv...


  • Medellín, Antioquia, Colombia Ciandt A tiempo completo

    At Ci&T, we are expanding our data capabilities to meet the evolving needs of our global clients. We seek a seasoned Data & Analytics Manager to spearhead data-driven initiatives and lead cross-functional teams in delivering high-quality data products. This role requires technical expertise, strategic thinking, and leadership skills to drive business...


  • Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    About the RoleAs a Customer Support Team Lead at Sd Solutions, you will be responsible for overseeing the daily operations of our customer support team. This role involves providing supervision, coaching and training to the assigned team, ensuring they have the necessary skills and knowledge to deliver exceptional customer service.Key...

  • Marketing Manager

    hace 2 meses


    Medellín, Antioquia, Colombia Sporti Mental Health And Sport Sas A tiempo completo

    About the Role: We are seeking a Marketing Manager to lead our strategic growth initiatives. The successful candidate will be responsible for developing and executing marketing campaigns to drive business growth and customer engagement.Key Responsibilities:Develop and implement marketing strategies to drive business growthManage marketing budgets and...


  • Medellín, Antioquia, Colombia Podium81 A tiempo completo

    **Job Overview**Podium81 is committed to empowering local businesses with innovative technology. We're seeking a skilled Business Development Customer Success Specialist to join our team in Medellín, Colombia.Estimated Salary: $55,000 - $65,000 per year**Key Responsibilities:**Provide timely and accurate support to Podium customers through various channels,...


  • Medellín, Antioquia, Colombia Virtuagym A tiempo completo

    About VirtuagymVirtuagym is a remote-friendly company that provides a comprehensive solution for the fitness industry. As a leading player in this space, we are dedicated to helping our customers achieve their goals and improve their overall well-being.We are seeking a highly motivated and experienced Customer Success Manager to join our team in North...


  • Medellín, Antioquia, Colombia Provectus IT, Inc. A tiempo completo

    **Job Title:** Cloud Data Architect LeadAt Provectus IT, Inc., we're seeking an experienced Cloud Data Architect Lead to spearhead the design and implementation of scalable, cloud-based data architectures. This role will collaborate with internal teams, clients, and stakeholders to build state-of-the-art solutions across Big Data, machine learning, and...


  • Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

    Are you a seasoned customer support professional looking to take your career to the next level? We are seeking an experienced Customer Support Team Lead to join our dynamic team at SD Solutions, a leading provider of fintech solutions.About the RoleAs a Customer Support Team Lead, you will be responsible for providing guidance and oversight to our customer...


  • Medellín, Antioquia, Colombia Urban Insight A tiempo completo

    Marketing Director Job OpportunityWe are seeking a highly skilled and experienced Marketing Director to lead our marketing efforts at Urban Insight.About the RoleThis is a full-time position that requires a strategic thinker with excellent communication skills. The successful candidate will be responsible for developing and executing marketing strategies,...