North American Customer Success Representative

hace 3 semanas


Medellín, Antioquia, Colombia Virtuagym A tiempo completo

About Virtuagym

Virtuagym is a remote-friendly company that provides a comprehensive solution for the fitness industry. As a leading player in this space, we are dedicated to helping our customers achieve their goals and improve their overall well-being.

We are seeking a highly motivated and experienced Customer Success Manager to join our team in North America. This role will be responsible for ensuring the success and growth of our customers, as well as establishing a strong connection with them.

About the Role

The successful candidate will have prior work experience as a Customer Success Manager, preferably with a background in the SaaS environment, specifically in the fitness branch. Fluency in English is essential, and any additional language skills are a bonus.

This role involves developing a trusted advisor relationship with customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

Key Responsibilities

  • Manage the onboarding process, training, and implementation
  • Maintain an in-depth understanding of our product and speak with customers about the most relevant features or functionalities for their specific requirements
  • Act as a product champion, driving adoption by being a true expert and advisor
  • Proactively engage with your customers to identify expansion opportunities
  • Increase renewals and reduce churn by early identification, escalation, and mitigation of risks

Benefits

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus a range of benefits, including:

  • Remote work arrangement with flexible hours
  • A one-time working from home allowance
  • A monthly contribution towards your gym subscription
  • Unlimited access to on-demand coaching with psychologists via chat, phone, or video call
  • A flat hierarchy with room to take ownership and contribute to company growth

About You

You must be a problem solver with great empathetic skills, able to build trustful relationships with customers. Affinity with health, fitness, or software is a big plus. If you are a true professional with a passion for delivering exceptional customer experiences, we want to hear from you


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