Subscription Growth Strategist
hace 3 semanas
About Recurly: A leading subscription management platform empowers businesses worldwide to harness the power of recurring revenue growth. Brands like Sling TV and FabFitFun rely on Recurly to manage their subscription lifecycle effectively. With a strong presence in 55 countries, Recurly has deployed subscription billing for thousands of companies, enabling billions of credit card transactions annually.
Job OverviewWe are seeking a skilled Customer Success Program Manager II who excels at designing and executing impactful customer success programs and initiatives. As a strategic thinker with a passion for optimizing processes, you will focus on creating and managing programs that help customers leverage Recurly's platforms to drive growth and retention.
Key Responsibilities- Manage Customer Relationships at Scale: Leverage digital-first approaches to engage and manage a large volume of customer relationships efficiently.
- Drive Engagement, Adoption, and Retention: Utilize data-driven insights and automation tools to promote customer engagement, product adoption, and retention.
- Execute Engagement Campaigns and Program Management: Lead the development and execution of engagement campaigns using intentional and strategic program management.
- Utilize Digital Tools for Customer Outreach: Engage customers through digital platforms such as email campaigns, webinars, office hours, and lunch & learn sessions.
- 2-3 years of experience in customer success, program management, or a similar role with a focus on managing customer relationships at scale.
- Proven success using digital-first approaches to engage and manage large customer bases.
- Strong analytical skills to leverage customer data, health scores, and metrics for optimizing programs and addressing churn risks.
- Proficiency with customer success platforms and automation tools.
Salary Estimate: $120,000 - $150,000 per year, depending on location and experience. We offer competitive benefits programs and perks designed to fit your needs and the needs of your family.
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