IT Technical Support Specialist with Device Maintenance Expertise
hace 2 semanas
**Company Overview:** Synergy ECP is a Service Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Columbia, Maryland. Founded in 2007, the company provides exceptional services to the defense, intelligence, and healthcare industries.
**Estimated Salary:** $65,000 - $85,000 per year, depending on experience.
**Job Description:** As an IT Technical Support Specialist at Synergy ECP, you will be responsible for installing, operating, maintaining, repairing, and modifying end-user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, pagers, and radios. You will perform various maintenance and technical support tasks on devices, integrated systems, and subsystems, including software installation and configuration at customer and/or field locations.
**Key Responsibilities:**
Troubleshoot and solve technical issues related to end-user equipment hardware and software
Ensure customer satisfaction is achieved
Install, operate, maintain, repair, and modify end-user devices
Perform maintenance and technical support on devices, integrated systems, and subsystems
Configure software at customer and/or field locations
**Clearance Requirement:** TS/SCI Clearance Required
**Benefits:** Synergy ECP offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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