Technical Support Specialist for IT Infrastructure
hace 6 días
We are seeking an experienced IT Desktop Support Specialist to join our team at Peter Cremer North America, LP. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation and maintenance of our organization's IT infrastructure.
About the Role- This is a full-time position requiring approximately 25% travel to other Cremer locations in LATAM.
- Provide technical support for employees in the LATAM region, resolving hardware and software issues promptly and efficiently.
- Maintain and monitor network infrastructure, servers, and systems to ensure optimal performance, security, and reliability.
- Create and manage user accounts, permissions, and access rights, as well as assist with onboarding and offboarding processes.
- Install, configure, and update software applications across the organization, implementing security measures and performing regular system audits to ensure compliance with company policies and industry standards.
- Maintain accurate documentation of IT processes, procedures, and system configurations, coordinating with external vendors for hardware and software procurement, maintenance, and support as needed.
- Work closely with Cremer North America (CNA) along with cross-functional teams to address IT-related challenges and improve overall efficiency, providing helpdesk support efforts to resolve desktop application, workstation, and related equipment problems in a timely manner.
- Coordinate with local IT teams in Latin America and North America to ensure consistent service delivery, providing regional support and expertise.
- Responsible for the maintenance, configuration, and reliable operation of servers, virtualization environment, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
- Perform server/cloud administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Maintain accurate records of configurations, procedures, and troubleshooting steps.
- Perform and manage regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Conduct regular security audits and assessments, enforcing security policies and ensuring compliance.
- Implement and support network security policies, application security, access control, and corporate data safeguards to defend against unauthorized access, modifications, and destruction.
- Configure and support security tools such as firewalls, Meraki networking, anti-virus/EDR software, Mimecast, VMWare, Umbrella, MFA, and patch management systems.
- Partner with IT staff, managers, and executives about best practices and provide technical advice and training.
We offer a competitive salary range of $65,000 - $80,000 per annum, depending on experience and qualifications.
Peter Cremer North America, LP is an equal opportunity employer. Applicants are considered for positions without regard to sex, race, color, ancestry, religion, national origin, disability, age, marital status, disabled veteran or Vietnam era veteran status, genetic information, sexual orientation, pregnancy, including childbirth or any related condition, gender identity or expression, citizenship, or any other characteristic protected by applicable state, federal, or local laws.
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