IT Desktop Support Specialist

hace 3 meses

Colombia Peter Cremer North America, LP A tiempo completo

POSITION SUMMARY

Reporting directly to the IT Systems and Security Supervisor, the IT Desktop Support Specialist will play a crucial role in ensuring the smooth operation and maintenance our organization’s IT infrastructure.

POSITION REQUIREMENTS

Education, Credentials, Licenses:

  • University degree in Engineering Systems, Computer Science, Information Technology, or related field or a combination of education, experience, and certifications.

Kind & Length of Experience:

  • Fluency in Spanish is essential; Portuguese is preferred.
  • English is required.
  • Min 2 years experience in an IT related field Multi-Regional experience, providing support for users and systems in multiple countries and languages is preferred.
  • Must reside in Paraguay.
  • Knowledge of Windows Server, Active Directory, VMware, Meraki, Cisco, M365, Entra ID, Azure, and Email Security are highly desirable.
  • Excellent problem-solving skills and ability to work independently.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
  • Require approx. 25% travel to other Cremer locations in LATAM.
PERFORMANCE MEASURES AND STANDARDS
  • Respond promptly to IT requests from employees in the LATAM region. Troubleshoot hardware and software issues, resolve technical problems, and escalate complex cases as needed to CNA IT and/or partner/vendor.
  • Maintain and monitor network infrastructure, servers, and systems. Ensure optimal performance, security, and reliability.
  • Create and manage user accounts, permissions, and access rights. Assist with onboarding and offboarding processes.
  • Install, configure, and update software applications across the organization.
  • Implement security measures, perform regular system audits, and ensure compliance with company policies and industry standards.
  • Maintain accurate documentation of IT processes, procedures, and system configurations.
  • Coordinate with external vendors for hardware and software procurement, maintenance, and support as needed.
  • Work closely with Cremer North America (CNA) along with cross-functional teams to address IT-related challenges and improve overall efficiency.
  • Provide helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
  • Coordinate with local IT teams in Latin America and North America to ensure consistent service delivery, providing regional support and expertise.
  • Responsible for the maintenance, configuration, and reliable operation of servers, virtualization environment, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
  • Perform server/cloud administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring.
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Maintain accurate records of configurations, procedures, and troubleshooting steps.
  • Perform and manage regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
  • Conduct regular security audits and assessments, enforce security polices, and ensure compliance.
  • Implement and support network security policies, application security, access control and corporate data safeguards to defend against unauthorized access, modifications, and destruction.
  • Configuring and supporting security tools such as firewalls, Meraki networking, anti-virus/EDR software, Mimecast, VMWare, Umbrella, MFA and patch management systems.
  • Partner with IT staff, managers, and executives about the best practices and providing technical advice and training.
  • Additional duties as assigned.

We are an equal opportunity employer. Applicants are considered for positions without regard to sex, race, color, ancestry, religion, national origin, disability, age, marital status, disabled veteran or Vietnam era veteran status, genetic information, sexual orientation, pregnancy, including childbirth or any related condition, gender identity or expression, citizenship, or any other characteristic protected by applicable state, federal or local laws.

#J-18808-Ljbffr

  • IT Desktop Support Specialist

    hace 3 días

    Colombia Peter Cremer North America, Lp A tiempo completo

    Job Title:IT Desktop Support SpecialistAbout the Role:Peter Cremer North America, Lp is seeking an experienced IT Desktop Support Specialist to join our team in Paraguay. This role will play a crucial part in ensuring the smooth operation and maintenance of our organization's IT infrastructure across the LATAM region.Key Responsibilities:Provide prompt and...

  • Desktop Support Specialist

    hace 3 semanas

    Colombia Gove A tiempo completo

    Gove is a leading organization seeking a skilled Desktop Support Specialist to maintain the integrity of our IT infrastructure. The ideal candidate will possess 2-4 years of technical experience and a degree in any field.Job DescriptionIn this role, you will assist in troubleshooting errors and providing solutions to end-users, ensuring seamless operation of...

  • Desktop IT Support Technician

    hace 6 meses

    Colombia Polo Staffing A tiempo completo

    This is a rewarding, hands-on, IT support job. You will be working on a help desk with a small and friendly team of people, reporting to the Service Manager regularly and processing tickets that come in. The type of support is L1 and L2 desktop support primarily, but you need to have a good overall understanding of how everything found in a typical office...

  • Desktop Support Engineer Lead

    hace 3 días

    Colombia Sterling Partners A tiempo completo

    Shorelight is a leading international education provider seeking an experienced Desktop Support Engineer Lead to join our team in Colombia. The estimated salary for this role is $80,000-$120,000 per year. About UsAt Shorelight, we're committed to providing innovative programs and high-touch services that help students thrive globally. Based in Boston, we...

  • IT Infrastructure Maintenance Specialist

    hace 4 semanas

    Colombia Peter Cremer North America, LP A tiempo completo

    As an IT Desktop Support Specialist at Peter Cremer North America, LP, you will play a vital role in ensuring the seamless operation of our organization's IT infrastructure. With a strong focus on maintaining network integrity and resolving technical issues, this position is perfect for those who thrive in fast-paced environments.About the RoleThis is a...

  • IT Infrastructure Specialist

    hace 3 semanas

    Colombia Peter Cremer North America, Lp A tiempo completo

    **Job Title:** IT Desktop Support Specialist**About the Company:** Peter Cremer North America, Lp is a leading organization in the industry, and we are seeking an experienced IT Desktop Support Specialist to join our team.**Estimated Salary:** $70,000 - $90,000 per year.**Job Description:Company Overview:Peter Cremer North America, Lp is a dynamic company...

  • IT System Support Specialist

    hace 4 semanas

    Colombia It Concepts A tiempo completo

    About the CompanyIT Concepts is a leading provider of innovative technology solutions, committed to delivering excellence in customer support and services. With a strong focus on teamwork and collaboration, we strive to make a positive impact in our communities.

  • Technical Support Specialist

    hace 7 días

    Colombia Gove A tiempo completo

    OverviewGove seeks a skilled Technical Support Specialist to join its team. The ideal candidate will have a strong background in IT and excellent problem-solving skills.Salary and BenefitsThe estimated salary for this position is ₹8,00,000 - ₹12,00,000 per annum, depending on experience and qualifications. Gove offers a comprehensive benefits package,...

  • Desktop Infrastructure Specialist

    hace 4 semanas

    Colombia Kiron Interactive A tiempo completo

    About the RoleWe are seeking a highly skilled Desktop Infrastructure Specialist to join our team at Kiron Interactive. This is an excellent opportunity for a motivated and experienced professional to contribute their expertise in installing, configuring, and maintaining end-user workstation hardware, software, and peripheral devices.

  • IT Specialist

    hace 6 meses

    Colombia ROP ST DIGITALL S.A.S. A tiempo completo

    **ROP St DigitAll** **Position: IT Specialist** We at ROP St DigitAll are excited to extend an offer for the position of IT Specialist. Join our team in Medellin, Colombia, and contribute to our innovative digital solutions. **Location: Medellin, Colombia** **Responsibilities**: Manage and maintain IT systems. Provide comprehensive technical...

  • IT Support Specialist for Global Operations

    hace 3 semanas

    Colombia Sterling Partners A tiempo completo

    Company Overview: Shorelight is a leading provider of international education services, working with top-ranked universities to deliver innovative programs and high-touch support to students worldwide.Job Description: We are seeking an experienced Sr. Desktop Support Engineer to join our team in Colombia. As the primary technical contact for the global...

  • Customer Support Specialist

    hace 6 meses

    Colombia Polo Staffing A tiempo completo

    This is a rewarding, hands-on, IT support job. You will be working on a help desk with a small and friendly team of people, reporting to the Service Manager regularly and processing tickets that come in. The type of support is L1 and L2 desktop support primarily, but you need to have a good overall understanding of how everything found in a typical office...

  • Technical Support Specialist

    hace 6 meses

    Colombia SuperStaff A tiempo completo

    In this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements. As the primary point of contact for...

  • IT Support Specialist

    hace 6 meses

    Colombia My First Assistant A tiempo completo

    En My First Assistant tenemos una nueva oportunidad, estamos en la búsqueda de un IT Support Specialist, encargado de desarrollar soluciones tecnológicas innovadoras para mejorar la experiência de nuestros usuarios, optimizar procesos internos y promover la adopción de nuevas tecnologías que impulsen el crecimiento y la eficiencia de nuestra...

  • IT Infrastructure Specialist

    hace 7 días

    Colombia Peter Cremer North America, LP A tiempo completo

    Job SummaryWe are seeking an experienced IT Desktop Support Specialist to join our team at Peter Cremer North America, LP. The successful candidate will play a crucial role in ensuring the smooth operation and maintenance of our organization's IT infrastructure.Key ResponsibilitiesProvide timely support for employees in the LATAM region, troubleshooting...

  • IT Support Specialist

    hace 4 semanas

    Colombia Synergy ECP A tiempo completo

    **Job Summary:** We are seeking a highly skilled IT Support Specialist to join our team at Synergy ECP, a Service Disabled Veteran-Owned Small Business. This role involves providing 24x7 Help Desk support as first response/Tier 2 support, offering phone and in-person assistance for IT issues.About Synergy ECP: Founded in 2007, Synergy ECP delivers results in...

  • IT Support Specialist

    hace 3 meses

    Colombia My First Assistant A tiempo completo

    En My First Assistant tenemos una nueva oportunidad, estamos en la búsqueda de un IT Support Specialist, encargado de desarrollar soluciones tecnológicas innovadoras para mejorar la experiência de nuestros usuarios, optimizar procesos internos y promover la adopción de nuevas tecnologías que impulsen el crecimiento y la eficiencia de nuestra...

  • Desktop Engineer

    hace 3 semanas

    Colombia Teleperformance A tiempo completo

    ¡ÚNETE A NUESTRO EQUIPO! ¡Teleperformance está en búsqueda de un Desktop Support Analyst! Si eres un apasionado por la tecnología y quieres formar parte de una compañía global, ¡esta es tu oportunidad! Serás responsable de gestionar las incidencias y solicitudes a través de la Vicepresidencia de IT, garantizando soporte técnico de primer y...

  • Laptop/Desktop Service Engineer

    hace 3 meses

    Colombia Gove A tiempo completo

    Eligibility Any Degree with 2-4 years of technical experience. Location Preferable to Tirunelveli candidates (No Remote Work) Job Description Desktop support technicians assist in the overall maintenance of a firm's information technology (IT) infrastructure. Troubleshoot errors and provide solutions to end-users. They also update systems with...

  • IT Infrastructure Specialist

    hace 4 semanas

    Colombia Gove A tiempo completo

    About GoveGove is a company that values technical expertise and customer satisfaction.Salary RangeWe offer an estimated annual salary of ₹600,000 to ₹900,000 for this role.Job DescriptionTroubleshooting Expertise: Our ideal candidate will have strong skills in troubleshooting hardware and software issues with laptops and desktops. This includes...