Telecommunications Operations Associate
hace 2 semanas
About Infobip: At Infobip, we aspire to achieve remarkable goals. We cherish creativity, determination, and innovation, firmly believing that teamwork propels us to greater achievements. With a presence in over + offices across six continents, our platform serves nearly % of the global population, establishing us as the largest network of its kind and the only comprehensive cloud communication platform (cPaaS) worldwide.
Role Overview: The Telecommunications Operations Associate is an entry-level position within Infobip's Platform Operations team. This role involves working under the guidance of mentors and senior team members, focusing on administrative tasks related to project setup and maintenance, ensuring accuracy and timeliness.
Key Responsibilities:
- Global Traffic Registration: Manage the administration of the Infobip senders database.
- Process customer sender registration requests and liaise directly with MNOs/suppliers for registration.
- Ensure traffic security and control through content restrictions and template registration.
- Specialize in region-specific or product-based registration processes.
- Order numbers (VLN/SC) and facilitate communication setups between our clients and end users.
- Handle OTT traffic registration for platforms such as WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, and more.
- Maintain organized records and files to document actions and processes accurately.
- Collaborate with various departments to ensure compliance with established processes.
- Exhibit a strong awareness of end-user needs to support an exceptional customer experience.
Commitment to Continuous Development:
- Engage in ongoing education sessions.
- Gain proficiency in technical processes and tools related to sender registrations and associated workflows.
Qualifications:
- Advanced English proficiency (mandatory).
- Strong communication skills.
- Proactive approach.
- Experience in Back Office, Customer Support, or Call Center environments is a plus.
- Attention to detail.
- Intermediate Excel skills.
- Proficiency in Portuguese is an advantage.
What to Expect:
- Work with esteemed clients, including leading mobile operators, OTTs, brands, banks, and social networks.
- Opportunities for growth within a dynamic company in a thriving industry.
- Comprehensive onboarding and continuous learning resources to support your development.
- Collaborate with a diverse team from around the globe.
- Competitive salary and benefits, including team-building activities and a focus on work-life balance.
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