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Telecommunications Operations Associate

hace 2 meses

Bogotá, Bogotá D.E., Colombia Infobip A tiempo completo

About Infobip: At Infobip, we aspire to innovate and push the boundaries of technology. Our commitment to creativity, teamwork, and persistence drives us to redefine global communication. With over 60 offices across six continents, our platform reaches nearly 70% of the global population, making us the largest and only full-stack cloud communication platform (cPaaS) worldwide.

Role Overview: The Telecommunications Operations Associate is an entry-level position within Infobip's Platform Operations team. This role involves learning and executing administrative tasks related to project setup and maintenance under the guidance of experienced mentors.

Key Responsibilities:

  • Global Traffic Registration: Manage the administration of the Infobip senders database.
  • Process customer sender registration requests and liaise directly with MNOs/suppliers.
  • Ensure traffic security through content restrictions and template registration.
  • Specialize in region-specific or product-based registration processes.
  • Order numbers (VLN/SC) and facilitate communication setups between customers and end users.
  • Register OTT traffic for platforms such as WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, and more.
  • Maintain organized records and files to document actions and processes accurately.
  • Collaborate with other departments to ensure compliance with defined processes.
  • Maintain a high awareness of end-user needs to support excellent customer experience.

Continuous Development:

  • Engage in ongoing education sessions.
  • Become proficient in technical processes and tools related to sender registrations and workflows.

Qualifications:

  • Advanced English proficiency (mandatory).
  • Strong communication skills.
  • Proactive attitude.
  • Experience in Back Office, Customer Support, or Call Center is a plus.
  • Attention to detail.
  • Intermediate Excel skills.
  • Proficiency in Portuguese is an advantage.

What to Expect:

  • Work with a diverse range of clients, including leading mobile operators, brands, and social networks.
  • Opportunities for professional growth in a dynamic industry.
  • Extensive learning and development resources, including onboarding programs and e-learning.
  • Collaborate with a global team.
  • Competitive salary and benefits, including team-building activities.