Client Service Associate

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Dialectica A tiempo completo

Position Overview

About Dialectica

Dialectica is a leading B2B information services firm dedicated to empowering top business professionals globally by facilitating access to real-time insights from industry experts across diverse markets and sectors.

Our mission is to establish the most reliable and innovative knowledge-sharing platform, recognized for excellence in customer service. We have been acknowledged as one of Europe's fastest-growing companies by the Financial Times for four consecutive years, a Top Employer for Recent Graduates in Canada, and a Best Workplace.

We prioritize the growth and success of our employees, fostering a dynamic and respectful work environment that aligns with our purpose: to enhance societal prosperity through informed decision-making.

With a global footprint across five offices on three continents and a dedicated team of over 1,000 professionals, we seek individuals who share our commitment to collective societal advancement. Our core values—

Respect, Teamwork, Ownership, and Growth Mindset—

reflect our culture and guide our operations.

Role Summary
As an Associate in the Client Service Team, you will serve as a vital link between our clients and industry specialists. Your primary responsibility will be to collaborate with clients to identify their knowledge gaps and connect them with experts possessing the relevant experience and insights. One day, you may facilitate connections for a private equity firm exploring the sub-Saharan African telecommunications landscape, while the next day, you could assist a strategy consultancy analyzing the growth potential of solar energy in the Middle East.

You will be required to think critically and swiftly, conducting comprehensive research into various industries and organizations to pinpoint the most suitable experts. A significant portion of your time will involve outreach to potential experts via phone and email to evaluate their qualifications before linking them with our clients. Managing multiple client projects simultaneously will help you cultivate essential skills in sales, time management, prioritization, negotiation, and professional communication.

Key Responsibilities

  • Analyze client project briefs to identify knowledge gaps and perform high-level research to find the most relevant experts.
  • Engage with experts through phone, LinkedIn, and email outreach.
  • Assess experts for their relevance and suitability to meet client needs, emphasizing quality in your evaluations.

About the Client Service Team

The Client Service team is the revenue-generating core of our organization. A career within this team offers more than just a position; it provides an opportunity for accelerated career growth, competitive performance-based compensation, and the development of key skills across various domains, including sales, client relationship management, project management, and leadership. Your dedication and commitment to delivering exceptional value will pave the way for rapid advancement into managerial roles.

Candidate Profile

The ideal candidate for Dialectica will possess:

  • 0-3 years of professional experience.
  • A Bachelor's degree or higher in any field.
  • Proficiency in English, both written and verbal.
  • A track record of leadership in extracurricular activities.
  • A strong interest in the business landscape.
  • A growth-oriented mindset, viewing challenges as opportunities for development.
  • A client-focused approach, committed to exceeding client expectations.

Benefits

  • Opportunities to acquire transferable skills, including research, sales, negotiation, and project management.
  • A vibrant, entrepreneurial, and fast-paced work environment.
  • Access to learning and development programs, including onboarding boot camps and language courses.
  • Competitive compensation packages, including performance bonuses.
  • Comprehensive health benefits, including medical and dental coverage.
  • Sponsored wellness initiatives and team-building activities.

We value diverse experiences and backgrounds, and we encourage all candidates to apply, regardless of whether they meet every requirement.

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