Senior Technical Support Professional

hace 3 días


Colombia Nokia A tiempo completo

We are seeking a highly skilled and experienced Senior Technical Support Professional to join our team at Nokia. This is a fantastic opportunity for an individual with a passion for technology and customer support to take their career to the next level.

About the Role

This role will involve providing technical support to customers and internal stakeholders, working effectively in a mixed environment and utilizing best practices and knowledge of internal or external business issues to improve products or services.

You will be responsible for troubleshooting, diagnosing, advising, and performing corrective and/or preventive actions to resolve technical issues reported by customers. Additionally, you will ensure customer Service Level Agreement (SLA) compliance and quality performance levels.

The ideal candidate will have strong analytical skills, experience with implementation, integration, acceptance tests, O&M, and/or Care for Telecommunication Products. Fluency in English is required, with additional languages being an advantage.

About Nokia:

Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. We offer continuous learning opportunities, well-being programs, and diverse teams with an inclusive culture where people thrive and are empowered.

About the Team:

We create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our team of dreamers, doers, and disruptors push the limits from impossible to possible.

What You Will Do
  • Provide technical support to customers and internal stakeholders
  • Troubleshoot and diagnose technical issues
  • Ensure SLA compliance and quality performance levels
  • Collaborate with cross-functional teams to resolve complex issues
Requirements
  • Bachelor's degree in Telecommunication/Computer/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience
  • Fluent English skills, with additional languages being an advantage
  • Strong analytical skills and problem-solving abilities
  • Experience with implementation, integration, acceptance tests, O&M, and/or Care for Telecommunication Products
What We Offer
  • Competitive salary: $120,000 - $150,000 per year
  • Ongoing training and professional development opportunities
  • A dynamic and inclusive work environment
  • The chance to work on cutting-edge projects and technologies


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