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Technical Support Professional
hace 1 mes
We are Career Shepherd, a pioneering company that empowers product designers to find inspiration and references in the world's most extensive mobile app design library. Our mission is to bridge the gap between design creativity and technical expertise.
Job SummaryCareer Shepherd is seeking an exceptional Customer Support Specialist to join our team. In this pivotal role, you will deliver top-notch support to our valued customers, ensuring seamless user experiences and fostering strong customer satisfaction.
About the RoleThis is a unique opportunity for a proactive and dynamic individual with a solid technical background to make a meaningful impact. As a Customer Support Specialist, you will be instrumental in developing a deep understanding of our product and its functionalities to effectively assist customers with diverse inquiries and issues.
- Main Responsibilities:
- Serve as the primary point of contact for customers, addressing their queries, concerns, and feedback promptly.
- Act as a bridge between customers and internal teams, facilitating the resolution of product-related issues and ensuring timely follow-up.
- Identify and escalate complex issues as needed, ensuring swift resolution and maintaining customer satisfaction.
- Manage customer access to our platform, ensuring smooth onboarding and account maintenance processes.
- Handle billing inquiries, payment processing, and related requests with professionalism and accuracy.
- Stay updated on product enhancements and industry trends, actively contributing to process improvements and suggesting innovative solutions.
- Undertake additional tasks as required to support team objectives and meet evolving customer needs.
Requirements:
- Essential Skills and Qualifications:
- Minimum 1 year of experience using Stripe and 1 year of direct interaction with engineers.
- Minimum of 3 years in customer service/support roles, preferably in a technical or software-related field.
- Strong written and verbal communication skills to engage with customers of varying technical backgrounds.
- Proactive and independent approach to problem-solving, taking ownership of challenges and seeing them through to resolution.
- Flexibility in adapting to new processes, tools, and methodologies, contributing to a dynamic and innovative work environment.
About Us
Career Shepherd is a leading innovator in the digital products industry. We empower product designers to find inspiration and references in the world's most extensive mobile app design library. Our company culture values innovation, teamwork, and customer satisfaction.
Salary Range: $1,500-$1,800 USD per annum. The salary will be commensurate with your qualifications and experience.
