Technical Support Specialist
hace 7 días
Lean Tech is a rapidly expanding organization situated in Colombia, offering opportunities for career growth and professional development. As a Service Desk Analyst, you will be the primary point of contact for users, responsible for collecting information, accessing support tools, and escalating issues to level two support when necessary.
Key Responsibilities- Provide Tier 1 technical phone support for our Professional Drivers
- Troubleshoot and solve issues related to Edge Connect Tablets, CVDs, Drive Werner Pro, Workflows/Jobs, Login Issues, Password Resets, and additional driver-related tasks
- Perform password resets for both internal users and our Professional Drivers across multiple platforms
- Accurately record, update, and document tickets/requests using ServiceNow
- Monitor service desk tickets assigned to the queue and process first-in first-out based on priority
- Process/fulfill requests submitted through the self-service portal
- Provide Tier 1 application support for core platforms (Mastermind, Salesforce, Workday, etc.)
- 6+ months of experience in troubleshooting and providing phone support
- 6+ months of experience in customer support roles
- Availability to work Monday to Friday, 8 AM to 5 PM in any of the following time zones: EST, CST, or PST
- Logistics background/experience is preferred
- Ability to work well under pressure
- Ability to define problems, collect data, establish facts, and draw valid conclusions to facilitate problem-solving
- Ability to interpret general technical questions
- Ability to follow instructions for resolving technical problems
- Excellent interpersonal, time management, and organizational skills; strong oral and written communication skills consistent with providing technical support and documenting this process
- Flexibility to accept change and handle multiple priorities
- Ability to communicate with end users and drivers
-
Technical Support Specialist
hace 1 mes
Colombia Ideaware Co A tiempo completoKey ResponsibilitiesWe are seeking a skilled Technical Support Specialist to join our team at Ideaware Co. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients, ensuring their satisfaction and loyalty to our company.Key QualificationsExcellent problem-solving skills, with the ability to...
-
Technical Support Specialist
hace 3 semanas
Colombia FullStack Labs Inc. A tiempo completoAt FullStack Labs Inc., we're on a mission to deliver transformational digital solutions to our clients. As a Technical Support Specialist, you'll play a crucial role in ensuring the success of our clients by providing top-notch technical support.We're looking for a skilled Technical Support Specialist to join our team. In this role, you'll work closely with...
-
Technical Support Liaison
hace 3 días
Colombia Support Shepherd A tiempo completoAbout the RoleWe are seeking a proactive and dynamic technical support specialist to join our team at Support Shepherd. This pivotal role requires delivering exceptional support to our valued customers by providing timely and effective assistance, ensuring a seamless user experience, and fostering strong customer satisfaction.Key ResponsibilitiesDevelop a...
-
Technical Support Specialist
hace 2 semanas
Colombia WPDeveloper A tiempo completoTechnical Support Specialist - WPDeveloperWe are seeking a skilled Technical Support Specialist to join our team at WPDeveloper. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their Shopify and SaaS applications are running smoothly.Key Responsibilities:Respond to customer...
-
Technical Support Specialist
hace 2 semanas
Colombia Anthology A tiempo completoTechnical Support SpecialistJob Summary:Anthology is seeking a skilled Technical Support Specialist to join our Customer Support team. As a Technical Support Specialist, you will be responsible for providing multi-level troubleshooting and technical support to our customer base.Key Responsibilities:Provide technical support to customers via phone and...
-
Customer Support Specialist
hace 2 semanas
Colombia Support Shepherd A tiempo completoJob OverviewWe are seeking a skilled Customer Support Specialist to join our team at Support Shepherd. In this role, you will be responsible for delivering exceptional support to our valued customers, ensuring a seamless user experience and fostering strong customer satisfaction.Key ResponsibilitiesDevelop a deep understanding of our product and its...
-
Technical Support Specialist
hace 3 semanas
Colombia Philips International A tiempo completoTechnical Support SpecialistJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Philips International. As a Technical Support Specialist, you will be responsible for providing advanced first-line remote technical support to customers, communicating solutions or actions, and acting in accordance with our regulatory...
-
Technical Support Specialist
hace 4 semanas
Colombia FullStack Labs Inc. A tiempo completoAt FullStack Labs Inc., we're on a mission to revolutionize the way organizations build and deliver software solutions. As a Technical Support Specialist, you'll play a critical role in helping our clients achieve their goals by providing top-notch technical support and expertise.We're looking for a highly skilled and experienced Technical Support Specialist...
-
Technical Support Specialist
hace 1 mes
Colombia Ideaware Co A tiempo completoKey ResponsibilitiesWe are seeking a skilled Technical Support Specialist to join our team at Ideaware Co. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our partner's core business activities.Key Responsibilities:Provide timely and effective technical support to clients, resolving issues and providing...
-
Technical Support Specialist
hace 3 semanas
Colombia Ideaware Co A tiempo completoJob OverviewIdeaware Co is seeking a skilled Technical Support Specialist to join our technology team and contribute to the growth of a high-growth multi-vendor marketplace company. As a Technical Support Specialist, you will focus on continuously improving the support infrastructure that aids our partner's core business activities.Key...
-
IT Technical Support Specialist
hace 2 semanas
Colombia IT M S A tiempo completoJob SummaryWe are seeking a skilled Technical Support Specialist to join our IT team at IT M S. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving issues efficiently, and ensuring a high level of customer satisfaction.Key ResponsibilitiesProvide technical support to customers via...
-
Technical Support Specialist
hace 1 mes
Colombia Ideaware Co A tiempo completoWhat we’re looking for Ideaware is looking for a talented Technical Support Specialist to join our technology team and work on an inspiring international project with one of our partners in the U.S. This is a unique opportunity to work alongside a highly experienced team and contribute to the support and growth of a high-growth multi-vendor marketplace...
-
Technical Support Specialist
hace 3 semanas
Colombia Tbwa ChiatDay Inc A tiempo completoWe are seeking a skilled Technical Support Specialist to join our team in Barranquilla, Colombia. As a key member of our Jumio Technical Support team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide timely and effective support to customers through various...
-
Technical Support Specialist
hace 3 semanas
Colombia Fortra, LLC A tiempo completoAs a Technical Support Specialist at Fortra, LLC, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and effective support to customers, addressing their inquiries and resolving complex issues related to our products and services.Key Responsibilities:Provide initial triage...
-
Technical Support Specialist
hace 5 días
Colombia IT Concepts A tiempo completoAbout the Role: We are seeking a highly skilled Technical Support Specialist to join our team at IT Concepts. In this role, you will provide comprehensive technical support to our government customers across the United States. You will be responsible for installing, maintaining, testing, and troubleshooting computer systems and equipment to ensure optimal...
-
Technical Support Specialist
hace 5 días
Colombia Synergy ECP A tiempo completoAbout the RoleSynergy ECP is seeking a highly skilled and dedicated Technical Support Specialist to join our team. As a key member of our IT department, you will provide 24x7 Help Desk support, troubleshooting IT-related problems, and ensuring seamless operation of our systems.Key ResponsibilitiesProvide phone and in-person support to users in the areas of...
-
Infrastructure Technical Support Specialist
hace 4 días
Colombia Red Hat A tiempo completoJob Title: Infrastructure Technical Support SpecialistWe are seeking a highly skilled Infrastructure Technical Support Specialist to join our team at Red Hat. As a Technical Support Specialist, you will be responsible for delivering exceptional customer support experience by providing technical support and sustaining engineering services to enterprise...
-
Technical Support Specialist
hace 3 semanas
Colombia Urchinsys A tiempo completoAt Urchin Systems, we are seeking a skilled Technical Support Specialist to join our customer support team in LATAM. The ideal candidate will have 1 or more years of experience in technical support with clients, advanced English level, and excellent communication skills.Key Responsibilities:Respond to client inquiries regarding the use of company software...
-
Technical Support Specialist
hace 3 semanas
Colombia Onesubsea A tiempo completoJob SummaryThe Technical Support Specialist is responsible for providing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware and software related problems, as well as issues related to IP telephony, connectivity, security, servers, and real-time operations.Key...
-
Sales Support Specialist
hace 2 semanas
Colombia Support Shepherd A tiempo completoJob Title: Sales Support Specialist - LATAMWe are seeking a highly skilled Sales Support Specialist to join our team in the LATAM region. As a Sales Support Specialist, you will play a crucial part in supporting the sales team to effectively reach out to clients and achieve sales targets.Responsibilities:Inbound and Outbound Leads: You will be responsible...