Technical Support Professional
hace 3 semanas
We are seeking an experienced Technical Support Specialist to join our technology team and contribute to the support and growth of a high-growth multi-vendor marketplace company.
Key Qualifications- Excellent communication and problem-solving skills.
- Strong customer service skills with a focus on client satisfaction.
- Able to troubleshoot and solve technological problems efficiently.
- Team player with a willingness to learn and adapt to new technologies.
The ideal candidate will have a strong understanding of technical documentation and be able to interpret it for client support purposes. They will also have a willingness to learn and adapt to new technologies and company-specific software systems.
What We Look ForWe are looking for a talented individual who can work effectively in a fast-paced environment and be comfortable working autonomously and as part of a team.
Responsibilities- Communicate with clients to diagnose technical issues and provide prompt solutions.
- Provide step-by-step instructions to fix technological problems, ensuring clear communication.
- Offer backup solutions and alternatives whenever necessary to maintain system functionality.
- Conduct training sessions for clients on new hardware or software products.
- Utilize instruction manuals and documentation to help users effectively utilize software or hardware.
- Maintain detailed logs of client problems, solutions provided, and customer satisfaction levels.
- Collaborate with our Software Development Team to solve more complex technical issues.
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