Global Client Support Ambassador
hace 1 semana
About the Opportunity
We are seeking a highly skilled Global Client Support Ambassador to join our 24/7 client support system for EMEA clients. As a key member of our team, you will play a crucial role in delivering exceptional customer service, coordinating expert interviews, and resolving client inquiries promptly and effectively.
Key Responsibilities
- Provide exceptional customer service to European clients after 6pm Central European time, ensuring timely support and maintaining accurate records of client interactions.
- Coordinate expert interviews and consultations for European clients, ensuring efficient scheduling and communication.
- Resolve client inquiries, concerns, and urgent requests promptly and effectively, bridging time zones to ensure seamless support.
- Maintain accurate records of client interactions and expert engagements using the company's CRM system.
- Collaborate with our Client Service Team to optimize support operations and enhance client experiences.
Requirements
- 0-1 years in a customer service role, with previous scheduling or coordinating experience being a plus.
- Proficient and fluent English in all language dimensions.
- Bachelor's degree or higher (required).
- Availability to work 10:30am – 7:30pm Central European Time.
Benefits
- A competitive remuneration package, including a salary range of $60,000 - $80,000 per annum, depending on experience.
- Private medical & life insurance.
- Learning and development opportunities.
- Reward and recognition programs.
- Company-sponsored team-bonding events.
- Weekly health and wellness activities.
- Free snacks and beverages.
About Dialectica
Dialectica is a B2B information services firm that serves the world's top business professionals, enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.
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