Customer Service Liaison Specialist
hace 3 días
Company Overview
">Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses, connecting candidates with leading American companies. We facilitate a world of career possibilities.
">Job Title: Customer Service Liaison Specialist
">We are seeking a detail-oriented individual to manage customer support and coordination tasks, enhancing customer satisfaction and maintaining seamless operations.
">Key Responsibilities:
">- Contact clients to provide service updates, estimated time of arrival (ETA), and follow-up on recommendations.
- Schedule and confirm service appointments with customers.
- Maintain accurate records in shared Microsoft Excel files, tracking customer interactions and concerns.
- Use critical thinking to troubleshoot and address customer inquiries, escalating issues as necessary.
- Learn to handle permitting processes, including scheduling inspections with relevant city authorities.
- Actively listen to customer concerns, document significant issues, and communicate feedback to the office team.
Salary Range: up to $2000 USD per month
">Requirements:
">- Fluent English language skills with excellent verbal communication skills.
- Strong attention to detail with the ability to manage high volumes of information.
- Proficient in Microsoft Excel and familiar with CRM software.
- Previous experience in customer support or a related field is preferred.
- Able to think independently and address customer issues effectively.
Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM CST
">Note: This is an independent contractor position.
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