Customer Service Liaison Specialist

hace 3 días


Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

Company Overview

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Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses, connecting candidates with leading American companies. We facilitate a world of career possibilities.

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Job Title: Customer Service Liaison Specialist

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We are seeking a detail-oriented individual to manage customer support and coordination tasks, enhancing customer satisfaction and maintaining seamless operations.

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Key Responsibilities:

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  • Contact clients to provide service updates, estimated time of arrival (ETA), and follow-up on recommendations.
  • Schedule and confirm service appointments with customers.
  • Maintain accurate records in shared Microsoft Excel files, tracking customer interactions and concerns.
  • Use critical thinking to troubleshoot and address customer inquiries, escalating issues as necessary.
  • Learn to handle permitting processes, including scheduling inspections with relevant city authorities.
  • Actively listen to customer concerns, document significant issues, and communicate feedback to the office team.
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Salary Range: up to $2000 USD per month

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Requirements:

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  • Fluent English language skills with excellent verbal communication skills.
  • Strong attention to detail with the ability to manage high volumes of information.
  • Proficient in Microsoft Excel and familiar with CRM software.
  • Previous experience in customer support or a related field is preferred.
  • Able to think independently and address customer issues effectively.
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Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM CST

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Note: This is an independent contractor position.


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