Customer Service Advocate
hace 1 día
**About Hire Emerald**
We offer a competitive Salary: $45,000 - $65,000 per year, depending on experience.
**Job Overview**
Hire Emerald is seeking a Contract Client Experience Specialist to provide exceptional customer service and support to our clients. This role requires excellent communication skills, both written and verbal.
**Key Responsibilities:**
- Provide timely and effective customer support via phone, email, and chat
- Answer questions about products and services, resolving customer inquiries promptly
- Solve customer problems and resolve complaints in a professional manner
- Track customer interactions and provide feedback to the team
**Qualifications & Requirements:**
- Bachelor's degree in business or a related field
- Experience in a customer service role, with a proven track record of delivering excellent results
- Excellent communication skills, with proficiency in English (C1 level)
- Able to work independently and as part of a team, with strong problem-solving skills
- Proficient in Microsoft Office Suite
**What We Offer:**
- A competitive salary range, commensurate with experience
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
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