Customer Service Advocate

hace 1 día


Bogotá, Bogotá D.E., Colombia Hire Emerald A tiempo completo

**About Hire Emerald**

We offer a competitive Salary: $45,000 - $65,000 per year, depending on experience.

**Job Overview**

Hire Emerald is seeking a Contract Client Experience Specialist to provide exceptional customer service and support to our clients. This role requires excellent communication skills, both written and verbal.

**Key Responsibilities:**

  • Provide timely and effective customer support via phone, email, and chat
  • Answer questions about products and services, resolving customer inquiries promptly
  • Solve customer problems and resolve complaints in a professional manner
  • Track customer interactions and provide feedback to the team

**Qualifications & Requirements:**

  • Bachelor's degree in business or a related field
  • Experience in a customer service role, with a proven track record of delivering excellent results
  • Excellent communication skills, with proficiency in English (C1 level)
  • Able to work independently and as part of a team, with strong problem-solving skills
  • Proficient in Microsoft Office Suite

**What We Offer:**

  • A competitive salary range, commensurate with experience
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment


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