Customer Experience Liaison

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

**Job Overview**

We are seeking a highly skilled Customer Experience Liaison to join our team at Bruntwork. This is a remote position with the opportunity to work independently and manage time effectively.

**Estimated Salary:** $35,000 - $45,000 per year (dependent on location and experience)

**Company Overview**

As a Customer Experience Liaison, you will be responsible for conducting engaging follow-up calls with 20-40% of the previous day's customers. You will have access to the company's POS system to retrieve customer information and invoice details, and will record customer responses and feedback accurately in a Google Doc template.

**Key Responsibilities:**

  • Conduct engaging follow-up calls with 20-40% of the previous day's customers
  • FOLLOW A PROVIDED SCRIPT/GUIDELINE WHILE MAINTAINING A NATURAL, CONVERSATIONAL TONE
  • Access the company's POS system to retrieve customer information and invoice details
  • Record customer responses and feedback accurately in a Google Doc template
  • Identify areas of customer satisfaction and potential improvements in service delivery
  • Escalate any customer concerns or issues to store managers for prompt resolution

**Requirements:**

  • Excellent verbal communication skills with a neutral accent
  • Native or near-native English language proficiency
  • Previous experience in customer service, call center, or related field
  • Strong computer skills, including proficiency in Google Docs and ability to quickly learn new software systems
  • Exceptional attention to detail and accurate data entry skills
  • Empathetic and patient demeanor when interacting with customers
  • Ability to work independently and manage time effectively in a remote setting

**Benefits:**

  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

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