Customer Service Operations Specialist
hace 3 semanas
This is a remote position.
Schedule: Monday-Friday, 8:00AM to 5:00PM El Paso, TX Time with 1 hour lunch
Responsibilities:
- Handle inbound and outbound calls, providing excellent customer service and addressing inquiries effectively.
- Efficiently manage and respond to emails and other forms of communication, ensuring timely, clear, and professional interactions.
- Provide exceptional administrative support, anticipating needs and optimizing workflows to enhance efficiency.
- Prioritize tasks across multiple teams, monitor progress, and offer regular updates to senior management.
- Handle a variety of office administrative tasks as required.
- Serve as a liaison between executives and other departments, ensuring smooth communication and swift resolution of requests and inquiries.
- Maintain familiarity with or ability to use our CRM (Go High Level) to keep leads and sales funnels updated, ensuring accurate and comprehensive notes.
Requirements:
- Exceptional written and verbal communication skills in English
- Proven organizational abilities, with excellent time management and prioritization skills.
- Proficiency with productivity tools such as Google Suite and Microsoft Office.
- Strong problem-solving skills and the ability to work independently.
- A proactive mindset with a commitment to delivering excellent results.
- A background in customer service with a strong focus on communication skills.
- Open to considering candidates who have lived in the U.S. and are familiar with U.S. customer service standards.
Benefits:
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
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