Customer Service Coordinator

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

**Job Overview**: We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Bruntwork. This is a remote position based in El Paso, TX.

**Estimated Salary:** $45,000 - $55,000 per year (dependent on experience)

**Job Description**: The primary responsibility of this role is to provide exceptional customer service via phone, email, and other communication channels. This includes addressing inquiries effectively, efficiently managing and responding to emails, and providing administrative support to ensure smooth communication and swift resolution of requests and inquiries.

**Key Responsibilities:*** Handle inbound and outbound calls, providing excellent customer service and addressing inquiries effectively.* Efficiently manage and respond to emails and other forms of communication, ensuring timely, clear, and professional interactions.* Provide exceptional administrative support, anticipating needs and optimizing workflows to enhance efficiency.* Prioritize tasks across multiple teams, monitor progress, and offer regular updates to senior management.* Handle a variety of office administrative tasks as required.* Serve as a liaison between executives and other departments, ensuring smooth communication and swift resolution of requests and inquiries.* Maintain familiarity with or ability to use our CRM (Go High Level) to keep leads and sales funnels updated, ensuring accurate and comprehensive notes.

**Requirements:*** Exceptional written and verbal communication skills in English* Proven organizational abilities, with excellent time management and prioritization skills.* Proficiency with productivity tools such as Google Suite and Microsoft Office.* Strong problem-solving skills and the ability to work independently.* A proactive mindset with a commitment to delivering excellent results.* A background in customer service with a strong focus on communication skills.* Open to considering candidates who have lived in the U.S. and are familiar with U.S. customer service standards.


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