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Customer Support Liaison
hace 2 meses
About the Role
As a Customer Support Consultant at SupportYourApp, you will be a vital part of our team, providing exceptional support to our clients worldwide.
Key Responsibilities
- Deliver top-notch customer support via various communication channels.
- Build strong relationships with customers, ensuring their needs are met and exceeded.
- Meet and exceed team performance metrics.
- Stay up-to-date with the latest technology and advancements in our industry.
- Handle sensitive customer information with the utmost care and discretion.
- Apply the latest customer happiness best practices to drive satisfaction and loyalty.
- Maintain in-depth knowledge of our clients' products and services.
- Collaborate with developers and other departments across various IT companies.
Requirements
- Exceptional English communication skills (at least C1, both written and spoken).
- Proven experience in customer support is a must.
- Strong analytical and research skills.
- Positive and responsible attitude.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
What We Offer
- Flexible schedule.
- Short-term cooperation, 2–3 months long.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
About Us
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies globally.
We work with clients from over 30 countries and speak over 60 languages.
We've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills
Visit our website: www.supportyourapp.com
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
