Customer Support Expert
hace 18 horas
Are you passionate about delivering exceptional customer experiences in the tech industry? We are seeking a highly skilled Customer Support Consultant to join our team at SupportYourApp, a leading Support-as-a-Service company. As a key member of our global team, you will have the opportunity to work with clients from over 30 countries and contribute to providing secure technical, customer support, and CX services.
**Job Summary:**
We offer a challenging and rewarding role that requires excellent communication skills, experience in customer support, and a positive attitude. If you are eager to learn and grow with our organization, we encourage you to apply for this exciting opportunity.
**About Us:**
SupportYourApp is a multinational company with a proven track record of success in premium outsourced customer support. With 8 hubs around the world, we provide a unique opportunity for individuals to work remotely and collaborate with diverse teams. Our people-first approach emphasizes unlimited care, an individual approach, and a wholesome positive experience for all employees.
**Responsibilities:**
As a Customer Support Consultant, your primary responsibilities will include:
- Providing exceptional customer support via chats, emails, and phone calls
- BUILDING POSITIVE AND LONG-LASTING RELATIONSHIPS WITH CUSTOMERS
- Meeting team KPIs and staying up-to-date with cutting-edge technology
- Working with customers' sensitive information while maintaining data security
- Communicating effectively with developers and other departments of various IT companies
**Requirements:**
- Excellent English communication skills (at least C1, both written and spoken)
- Experience in customer support is a must
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
**Benefits and Perks:**
- Flexible schedule
- Short-term cooperation, 2–3 months long
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
**Salary Range:** $45,000 - $65,000 per year
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