Customer Support Expert

hace 18 horas


Cali, Valle del Cauca, Colombia Supportyourapp A tiempo completo

Are you passionate about delivering exceptional customer experiences in the tech industry? We are seeking a highly skilled Customer Support Consultant to join our team at SupportYourApp, a leading Support-as-a-Service company. As a key member of our global team, you will have the opportunity to work with clients from over 30 countries and contribute to providing secure technical, customer support, and CX services.

**Job Summary:**

We offer a challenging and rewarding role that requires excellent communication skills, experience in customer support, and a positive attitude. If you are eager to learn and grow with our organization, we encourage you to apply for this exciting opportunity.

**About Us:**

SupportYourApp is a multinational company with a proven track record of success in premium outsourced customer support. With 8 hubs around the world, we provide a unique opportunity for individuals to work remotely and collaborate with diverse teams. Our people-first approach emphasizes unlimited care, an individual approach, and a wholesome positive experience for all employees.

**Responsibilities:**

As a Customer Support Consultant, your primary responsibilities will include:

  • Providing exceptional customer support via chats, emails, and phone calls
  • BUILDING POSITIVE AND LONG-LASTING RELATIONSHIPS WITH CUSTOMERS
  • Meeting team KPIs and staying up-to-date with cutting-edge technology
  • Working with customers' sensitive information while maintaining data security
  • Communicating effectively with developers and other departments of various IT companies

**Requirements:**

  • Excellent English communication skills (at least C1, both written and spoken)
  • Experience in customer support is a must
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

**Benefits and Perks:**

  • Flexible schedule
  • Short-term cooperation, 2–3 months long
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation

**Salary Range:** $45,000 - $65,000 per year


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