Customer Experience Ambassador

hace 3 días


Cali, Valle del Cauca, Colombia Adcomm-Mdu A tiempo completo

About Us: Adcomm MDU Services, LLC (AMS) is a leading provider of high-speed internet and video services for residential and commercial customers nationwide. With state-of-the-art fiber/wireless networks, we deliver reliable, guaranteed-speed internet, managed Wi-Fi, and video services under the 'Celerity' brand.

Our Opportunity: We are seeking an experienced Customer Experience Specialist to join our team in Cali. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth.

Job Summary: The Customer Experience Specialist will be responsible for providing top-notch customer service, resolving issues promptly, and proactively addressing customer inquiries. You will work closely with our sales team to identify new business opportunities and cross-sell/up-sell existing customers. Additionally, you will maintain accurate records of customer interactions and report weekly on sales goals and achievements.

Responsibilities:

  • Record and process confidential customer information, including payments and account creation.
  • Handle assigned calls and provide support for service operations.
  • Respond promptly to customer inquiries and proactively resolve complaints.
  • Demonstrate in-depth product knowledge to offer effective customer support.
  • Process orders, forms, requests, and maintain accurate records of customer interactions.
  • Contact potential customers via phone and email, utilizing CRM tools for follow-ups.
  • Conduct Cross-Selling and Up-Selling to maximize sales opportunities.
  • Report weekly on sales goals, objectives, and achievements.

Requirements:

  • Previous experience in customer service and/or sales roles is preferred.
  • Advanced English Level (C1).
  • Empathetic and customer-focused mindset.
  • Detail-oriented with excellent organizational skills.
  • Proficiency in using CRM systems and other relevant software.
  • Willingness to adapt to a fast-paced and dynamic work environment.

What We Offer: A competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits and opportunities for career growth and professional development. Our company offers a supportive and collaborative work environment, with ongoing training and education opportunities.



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