Senior Desktop Support Specialist

hace 7 días


Bogotá, Bogotá D.E., Colombia Electronic Arts A tiempo completo

About the Role

We are seeking a highly skilled Lead Desktop Support Engineer to join our IT team at Electronic Arts in Los Angeles. As a key member of our team, you will be responsible for ensuring the onboarding experience aligns with EA IT global standards. You will collaborate with the Desktop Support Engineering team to provide Tier 1-3 IT support for employees, manage incident response, and develop technical solutions through automation and engineering best practices.

Responsibilities

  1. Ensure a seamless onboarding process that meets EA IT standards.

  2. Collaborate with the Desktop Support Engineering team to deliver high-quality support services to employees.

  3. Develop and implement technical solutions to resolve complex technical issues and improve overall IT efficiency.

  4. Manage incident response and perform root cause analysis to prevent reoccurring issues.

  5. Guide communication between team members, site IT, and global IT functions.

  6. Lead the team in providing world-class customer service and resolving complex technical issues.

Qualifications

  1. A bachelor's degree or equivalent work experience in a related field.

  2. 5+ years of experience in a gaming studio site IT or within the entertainment media industry.

  3. 2+ years of experience in an IT senior leadership role.

  4. Experience with deploying, updating, and troubleshooting Windows-based and Mac-based workstations in a corporate environment.

  5. Familiarity with system management tools, network protocols, and endpoint management.

  6. Understanding of game consoles and standard helpdesk ticketing tools/ITIL practices.

Benefits

  1. Health benefits, including medical insurance, dental insurance, and life insurance.

  2. Professional development opportunities, including training, development programs, and tuition reimbursement.

  3. Work-life balance, including 15 vacation days, paid holiday closure, and paid sick leave.

  4. Meaningful work opportunities to contribute to the development of EA titles.

  5. Additional perks, including a meal card, game credits, and console reimbursement program.

Work Environment

Electronic Arts is an inclusive employer that values diversity and supports a culture of innovation and creativity.



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