Desktop Support Specialist

hace 5 días


Bogotá, Bogotá D.E., Colombia Excis Compliance ltd A tiempo completo
Job Opportunity
At Excis Compliance ltd, we are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring seamless operation of desktop systems and applications.

Key Responsibilities:
  • Respond to and resolve support requests from users via phone, email, or in-person, delivering exceptional service.
  • Install, configure, and maintain desktop hardware and software, ensuring high performance and reliability.
  • Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
  • Provide user training and support for various software applications, empowering users to maximize their productivity.
  • Maintain comprehensive documentation of support requests and resolutions in our ticketing system.
  • Collaborate with the IT team to implement new technologies and improve existing solutions.
  • Ensure compliance with organizational policies and security protocols to protect our systems and data.


Requirements
Hardware troubleshooting, Software troubleshooting, Networking basics, Remote access tools, Help desk ticketing systems, Teamwork, Mobile device support

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