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Desktop Support Engineer
At Excis Compliance Ltd, we seek a skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will provide exceptional technical support to our user base, ensuring seamless operation of desktop systems and applications. Your expertise will be instrumental in delivering top-notch service and fostering a collaborative environment where creativity and problem-solving thrive.
Responsibilities:
- Respond to and resolve technical issues related to operating systems, applications, and network connectivity.
- Install, configure, and maintain desktop hardware and software, ensuring high performance and reliability.
- Provide user training and support for various software applications, empowering users to maximize their productivity.
- Collaborate with the IT team to implement new technologies and improve existing solutions.
- Ensure compliance with organizational policies and security protocols to protect our systems and data.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience in desktop support or a similar role, demonstrating strong problem-solving abilities.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts and basic troubleshooting techniques.
- Excellent communication and interpersonal skills, with a customer-focused approach.
Preferred Skills:
- Experience with Active Directory and remote support tools.
- Knowledge of hardware components and peripherals.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Why Work with Us:
At Excis Compliance Ltd, we value our employees' professional growth and development, offering competitive compensation, comprehensive benefits, and opportunities for career advancement. Join our dynamic team and be part of exciting projects that challenge your skills and enhance your expertise in the IT field.
