IT Support Professional
hace 4 semanas
In this role, you will serve as the last line of support for our Home Office customers, focusing on troubleshooting complex issues escalated by other support teams.
Technical ExpertiseYou will be responsible for:
- Troubleshooting technical incidents for corporate customers and partners across various software, networking, and hardware environments
- Building and maintaining strong relationships with customers and partners
- Collaborating with Engineering and Business departments to efficiently resolve complex technical customer issues
To succeed in this role, you will need:
- 2+ years of experience in an advanced Tier 2 technical support role
- Fluent English and Spanish (both written and verbal)
- Experience and skills in Windows Server, Linux/UNIX, Networking, Virtualization, and Business applications
- Good communication skills and customer service focus
- Passion for troubleshooting and ability to come up with efficient solutions for unusual issues
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for MSPs, SMBs, enterprise IT departments, and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity.
We offer a comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. As a Swiss company founded in Singapore in 2003, we have over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries.
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