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IT Support Specialist
hace 1 mes
We are seeking a highly skilled IT Support Specialist to join our team at Hire Horatio Cx.
About the RoleThe IT Support Specialist will provide technical assistance and support to end-users regarding computer systems, hardware, software, and common network-related issues. This role is crucial in ensuring the smooth operation of computer systems and resolving technical problems promptly and effectively.
Key Responsibilities- Respond to and resolve incoming support requests from end-users via our ticketing system.
- Troubleshoot and diagnose hardware, software, and common network issues to identify the root cause.
- Analyze and resolve technical problems by providing step-by-step instructions, guidance, or workarounds to end-users.
- Escalate complex issues to higher support teams when necessary.
To be successful in this role, you will need:
- Bachelor's degree in computer science, Information Technology, Telecommunications, Electronics & Electricals, or any other related field.
- Excellent communication and collaboration skills to work effectively with technical and non-technical stakeholders.
- Strong problem-solving and analytical skills.
- Proficiency in English.
- 6+ months of experience in similar roles or related fields.
This role offers a competitive salary of $60,000 per annum, depending on location and experience. Other benefits include opportunities for professional growth and development, as well as a dynamic and supportive work environment.
