IT Support Specialist

hace 5 días


Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo
Job Description

We are seeking a highly skilled IT Support Specialist to join our team at Hire Horatio Cx.

About the Role

The IT Support Specialist will provide technical assistance and support to end-users regarding computer systems, hardware, software, and common network-related issues. This role is crucial in ensuring the smooth operation of computer systems and resolving technical problems promptly and effectively.

Key Responsibilities
  • Respond to and resolve incoming support requests from end-users via our ticketing system.
  • Troubleshoot and diagnose hardware, software, and common network issues to identify the root cause.
  • Analyze and resolve technical problems by providing step-by-step instructions, guidance, or workarounds to end-users.
  • Escalate complex issues to higher support teams when necessary.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in computer science, Information Technology, Telecommunications, Electronics & Electricals, or any other related field.
  • Excellent communication and collaboration skills to work effectively with technical and non-technical stakeholders.
  • Strong problem-solving and analytical skills.
  • Proficiency in English.
  • 6+ months of experience in similar roles or related fields.
Benefits

This role offers a competitive salary of $60,000 per annum, depending on location and experience. Other benefits include opportunities for professional growth and development, as well as a dynamic and supportive work environment.



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