Customer Experience Associate

hace 1 semana


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo
About Ingepsy

Ingepsy is a global B2B marketplace specializing in live event gear, from sound systems and lighting packages to staging and video equipment. Serving clients across multiple continents, we manage complex international transactions that require expertise in logistics, multiple currencies, and international tax implications.

Position Overview

The Customer Experience Associate (CXA) will play a critical role in providing exceptional support to marketplace users, including buyers and sellers. This includes managing shopping cart issues, coordinating logistics, handling customer inquiries, and resolving claims. This position requires proactive communication, problem-solving, and a strong understanding of international logistics.

Key Responsibilities
  • Shopping Cart Management: Support the sales and finance teams in resolving shopping cart issues and ensuring smooth checkout processes.
  • Logistics Coordination: Manage shipping and logistics requests, create shipping estimates, and work with partners to ensure timely delivery.
  • Seller Support: Coach sellers on freight management best practices, including packaging, labeling, and documentation.
  • International Logistics: Navigate complexities like currency conversion, tax regulations, and customs for seamless delivery.
  • Customer Support: Handle inbound inquiries via chat, providing updates on order status and solutions to concerns.
  • Claims Management: Resolve warranty issues, damages, and returns efficiently, while tracking data for process improvement.
Qualifications

We are seeking an experienced professional with:

  • Experience in customer service, logistics, or a related field.
  • Strong organizational skills and the ability to multitask.
  • Excellent verbal and written communication skills.
  • Proficiency with CRM systems (HubSpot preferred), live chat tools, and Google Docs / Sheets.
  • Familiarity with international logistics and currency management.
Benefits

This is an independent contractor position with a salary range of up to $1500 USD. The work schedule is Monday - Friday, 9 : 00 AM to 5 : 00 PM MST. As a global company, we offer opportunities to work with diverse clients and develop expertise in international logistics.



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