Customer Service Operations Associate
hace 5 días
About the Role
We are seeking a detail-oriented Customer Service Operations Associate to join our team at Sagan. This role involves managing various customer support and coordination tasks to enhance customer satisfaction and maintain seamless operations.
Key Responsibilities
- Customer Communication: Engage with customers to provide service updates, estimated times of arrival (ETAs), and follow-up on recommendations.
- Scheduling Appointments: Contact customers on hold to schedule and confirm service appointments.
- Data Entry & Documentation: Maintain accurate records in shared Microsoft Excel files, tracking customer interactions and concerns.
- Problem Resolution: Use critical thinking to troubleshoot and address customer inquiries, escalating issues as necessary.
- Permit Management: Learn to handle permitting processes, including scheduling inspections with relevant city authorities.
- Candidate Feedback: Actively listen to customer concerns, document significant issues, and communicate feedback to the office team.
Qualifications
- Language Skills: Fluency in English with excellent verbal communication skills.
- Organizational Skills: Strong attention to detail with the ability to manage high volumes of information.
- Technical Skills: Proficiency in Microsoft Excel and familiarity with CRM software.
- Customer Service: Previous experience in customer support or a related field is preferred.
- Critical Thinking: Ability to think independently and address customer issues effectively.
What We Offer
This is an independent contractor position, which offers flexibility and autonomy. In addition, you will have the opportunity to work with a dynamic team and contribute to the growth of Sagan. The salary range for this role is up to $2,000 USD per month, depending on your location and experience.
About Sagan
Sagan is an exclusive membership community that connects top executives, founders, and CEOs with international talent from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa. Our mission is to bridge the gap between global talent and US-based businesses, enabling them to maximize their impact.
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