Customer Experience Associate
hace 5 días
This is a remote position with a competitive salary. The estimated annual salary for this role in Trenton, ON is approximately $50,000.
Scope: Monday to Friday from 9 AM to 6 PM, with 1 hour unpaid break.
The ideal candidate will handle calls for multiple locations, with potential to expand to all six locations and collaborate with store managers and internal teams to address customer feedback.
- Conduct engaging follow-up calls with 20-40% of the previous day's customers
- Follow a provided script/guideline while maintaining a natural, conversational tone
- Access the company's POS system to retrieve customer information and invoice details
- Record customer responses and feedback accurately in a Google Doc template
- Identify areas of customer satisfaction and potential improvements in service delivery
- Escalate any customer concerns or issues to store managers for prompt resolution
- Excellent verbal communication skills with a neutral accent
- Native or near-native English language proficiency
- Previous experience in customer service, call center, or related field
- Strong computer skills, including proficiency in Google Docs and ability to quickly learn new software systems
- Exceptional attention to detail and accurate data entry skills
- Empathetic and patient demeanor when interacting with customers
- Ability to work independently and manage time effectively in a remote setting
This is an independent contractor opportunity with various benefits, including HMO coverage for eligible locations and the option to work permanently from home. Immediate hiring is available for the right candidate.
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