Technical Support Specialist for Latin America

hace 1 día


Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

We are seeking a detail-oriented Technical Support Specialist to join our expanding team in Latin America. As a member of our global support team, you will provide technical assistance to customers related to our innovative product, NIQ Activate.

About the Role

This position involves working closely with customer success managers and stakeholders to troubleshoot and resolve customer inquiries and technical issues. You will also be responsible for setting up users, configuring products, and identifying solutions to resolve customer technical issues.

Key Responsibilities
  • Provide enterprise-level technical external and internal support to customers and prospects via a support ticketing system.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues.
  • Collaborate internally and support the technical onboarding of new customers, including user setups and configurations.
  • Document knowledge and educate colleagues on technical cases.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in information systems, computer science, industrial engineering, or equivalent.
  • Strong troubleshooting and problem-solving skills, along with great attention to detail.
  • Excellent written and verbal client communication skills.
  • Good level of written and spoken English and Spanish.
  • Strong SQL background.
What We Offer

We offer a flexible working environment, volunteer time off, and a competitive salary ($60,000 - $80,000 per year), based on your qualifications and experience. Our commitment to diversity, equity, and inclusion is reflected in our workforce, and we invite candidates who share our mission to join us. We are an equal opportunity employer and make decisions without regard to protected classes.



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