Music Support Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

BruntWork is a pioneering international company that's revolutionizing the music industry. As a customer support specialist, you'll be at the heart of our operations, ensuring our diverse clientele receives top-notch service and support.

About BruntWork

We're an innovative business with a strong presence in Latin and Central America. Our mission is to provide exceptional customer experiences, and we're looking for a bilingual Customer Support Specialist (Spanish-English) to be the voice of our company in this region.

Job Description

This role offers a unique opportunity to blend your passion for music with your customer service expertise. You'll be handling inquiries from clients across Latin America, providing both technical and general support. If you're a music enthusiast with a talent for problem-solving and fluency in English and Spanish, this position offers an exciting chance to immerse yourself in the vibrant world of international music business.

Responsibilities:
  • Provide first-level customer and technical support to clients across the Americas
  • Handle customer inquiries via phone, email, and chat in both English and Spanish
  • Troubleshoot basic technical issues related to our music products or services
  • Maintain detailed records of customer interactions and support tickets
  • Collaborate with other departments to resolve complex customer issues
Requirements:

To succeed in this role, you'll need:

  • Fluency in both English and Spanish (written and verbal)
  • Previous experience in customer support
  • Strong problem-solving and communication skills
  • Brief knowledge of technical concepts, with the ability to quickly learn new systems
  • A genuine interest in music and understanding of Latin American music culture
Perks of Working with BruntWork
  • HMO Coverage for eligible locations
  • Permanent work-from-home arrangement
  • Immediate hiring
  • Steady freelance job opportunities

The estimated annual salary for this position is around $35,000, considering the remote nature of the work and the client base in Latin America. If you're passionate about music and delivering exceptional customer experiences, please consider applying for this exciting opportunity.



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