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Customer Support Team Lead
hace 1 mes
We are Lenovo, a global technology powerhouse driving Smarter Technology for All. As a Customer Support Team Lead, you will be instrumental in delivering exceptional service experiences to our valued customers.
About the RoleThis is an exciting opportunity to lead a team of Service Desk Engineers and serve as a trusted advisor to our customers. You will act as a single point of contact for service issues, ensuring responsiveness and resolution. Your key responsibilities will include:
- Monitoring service activity and performance to ensure adherence to service level KPIs.
- Developing and implementing strategies to improve efficiency, quality, and reduce cost of service delivery.
- Collaborating with cross-functional teams to identify and resolve complex technical issues.
- Providing training and mentoring to team members to enhance their technical skills and customer service abilities.
To be successful in this role, you will require:
- Bachelor's degree or equivalent experience.
- At least 3 years of experience in a client-facing role and people management.
- 5+ years of experience in infrastructure technical support (Service Desk, Field Services, Hardware & Operating Systems).
- Excellent communication skills, verbal & written in English language.
We offer a competitive salary of $90,000 per year, commensurate with experience, plus benefits and opportunities for growth and development. If you are a motivated and results-driven professional who thrives in a fast-paced environment, we encourage you to apply.
