Technical Support Specialist for SaaS Businesses

hace 3 semanas


Medellín, Antioquia, Colombia Podium A tiempo completo

At Podium, our mission is to empower local businesses with innovative technology and exceptional customer support. As a key member of our team, you will play a crucial role in delivering an outstanding customer experience through technical expertise and creative problem-solving.

We are recognized across the industry for our commitment to helping businesses thrive. Our operating principles guide daily behavior and decision-making, ensuring we hire talented individuals who share our vision. If you resonate with our values and are passionate about providing exceptional support, we invite you to join our team.

In this role, you will work closely with customers to resolve technical issues and provide timely resolutions through various communication channels. You will become an expert in Podium products, leveraging your knowledge to drive customer satisfaction and value. We encourage collaboration with cross-functional teams to streamline processes and improve overall efficiency.

To succeed in this position, you should possess:

  • A strong background in software-as-a-service (SaaS) customer support, with examples of influencing customers positively.
  • Demonstrated experience supporting multiple online software or SaaS products, as well as IT expertise.
  • The ability to balance working independently and contributing to team goals, while prioritizing high-impact work.
  • Familiarity with basic web technologies, such as HTML, CSS, JSON, and JavaScript.

You will be rewarded with:

  • A competitive salary: $40,000 - $60,000 per year, based on location and experience.
  • Growth opportunities within our dynamic organization.
  • A comprehensive benefits package, including health insurance, pension plan, and paid time off.
  • The chance to work with a cutting-edge platform and make a meaningful impact on local businesses.

This opportunity is perfect for those seeking a challenging and rewarding role in customer support. If you are passionate about delivering exceptional service and driving business growth, we look forward to reviewing your application.



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