Content Writer for SaaS Solutions

hace 2 semanas


Medellín, Antioquia, Colombia Neostella A tiempo completo
About Neostella

We are a customer-centric company that utilizes cutting-edge technologies to deliver tailored solutions to meet the unique needs of our clients' businesses. Our offerings include innovative products such as Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration.

As we continue to grow, we are seeking an experienced Technical Writer to join our team. This individual will play a pivotal role in crafting comprehensive help documents, support materials, and how-to guides for our software products, ensuring our users have the resources they need to fully leverage our solutions.

Job Summary

This is a full-time position that requires excellent writing and editing skills, strong organizational abilities, and attention to detail. The successful candidate will be responsible for:

  • Developing, updating, and maintaining high-quality documentation for our SaaS products
  • Translating complex technical concepts into clear, concise language that caters to our diverse user base
  • Working closely with product managers and development teams to gather information and ensure accuracy in documentation
  • Identifying areas where documentation can improve user experience and contributing to the development of self-service support resources
Requirements

To be considered for this position, candidates must possess:

  • A degree in English, journalism, communications, marketing, or other related fields
  • At least 2 years of experience as a technical writer, preferably in the SaaS or technology sector
  • Excellent writing and editing skills, with a strong portfolio that demonstrates creativity, expertise, and attention to detail
  • Proficiency in Google Workspace and other collaboration, content management, and asset management systems
  • Basic knowledge of digital marketing tactics, including SEO
  • Fluency in English and Spanish for written and spoken words
Salary and Benefits

The estimated salary for this position is $80,000 - $100,000 per year, depending on experience. Additionally, benefits include:

  • Pre-paid health insurance coverage with Sura for you and one additional member of your family
  • Flex time
  • Yearly ophthalmological health bonus
  • Opportunities for career growth and professional development


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