Streaming Technical Support Specialist

hace 2 días


Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo
About Us

Genius Sports Group is the trusted data, technology and commercial partner powering the global sports-betting ecosystem. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties.

We are driven to deliver exceptional services for our partners, capturing high-quality data for top leagues and federations worldwide.

The Role

We seek an experienced Streaming Technical Support Specialist to join our team, providing top-tier support for Genius Sports Video Streaming Product. This role is pivotal in maintaining high-quality streaming services for our customers and partners worldwide.

Key Responsibilities:
  • Live Stream Support: Respond to and resolve live streaming issues escalated by customer support.
  • Technical Troubleshooting: Analyze and troubleshoot streaming problems for live and no live content.
  • Collaboration & Communication: Interact with global teams and departments; communicate effectively with clients and third-party providers.
  • Monitoring & Reporting: Perform setup, checks, and continuous monitoring of live events; contribute to daily reporting processes.
Required Skills and Qualifications:
  • Business-level proficiency in English.
  • Background in technical fields, whether through a degree or equivalent experience.
  • Prior technical support or service experience is beneficial.
Benefits:

We offer a competitive salary of $60,000 per year, annual leave allowance, health insurance, skills training, and much more. We also provide a host of softer benefits, including many social events throughout the year.

Equal Opportunities Employer

We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications.



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