Streaming Technical Support Specialist
hace 1 mes
Genius Sports Group is the trusted data, technology and commercial partner powering the global sports-betting ecosystem. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties.
We are driven to deliver exceptional services for our partners, capturing high-quality data for top leagues and federations worldwide.
The RoleWe seek an experienced Streaming Technical Support Specialist to join our team, providing top-tier support for Genius Sports Video Streaming Product. This role is pivotal in maintaining high-quality streaming services for our customers and partners worldwide.
Key Responsibilities:- Live Stream Support: Respond to and resolve live streaming issues escalated by customer support.
- Technical Troubleshooting: Analyze and troubleshoot streaming problems for live and no live content.
- Collaboration & Communication: Interact with global teams and departments; communicate effectively with clients and third-party providers.
- Monitoring & Reporting: Perform setup, checks, and continuous monitoring of live events; contribute to daily reporting processes.
- Business-level proficiency in English.
- Background in technical fields, whether through a degree or equivalent experience.
- Prior technical support or service experience is beneficial.
We offer a competitive salary of $60,000 per year, annual leave allowance, health insurance, skills training, and much more. We also provide a host of softer benefits, including many social events throughout the year.
Equal Opportunities EmployerWe recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications.
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