Technical Support Specialist
hace 2 días
At Neostella, we leverage cutting-edge technologies to deliver tailored solutions to our clients' unique business needs. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. To continue our growth, we are seeking a Technical Support Specialist. In this role, you will work in a fast-paced, rapidly growing startup environment with endless opportunities for growth and development.
Key Responsibilities:
- Provide technical support for complex issues escalated by the Tier I application support team
- Identify, troubleshoot, and resolve system performance, connectivity, and software-related issues
- Analyze logs and metrics to help identify application health and proactively identify problems
- Collaborate with and escalate more severe issues to the development or infrastructure team
- Create and maintain technical documentation and knowledge base articles
- Stay up-to-date with product knowledge and changes to effectively support applications
- Identify opportunities for improving customer experience and provide feedback to the product and development teams
Requirements
- 3-5 years of experience in a technical support role or similar position
- Experience with troubleshooting and resolving complex system issues
- Working knowledge of web-based applications, APIs, and databases
- Working knowledge of scripting and automation tools
- Ability to work independently and in a team environment
- Experience with logging observability systems (Coralogix, or other comparable systems)
- Experience with ticketing systems and knowledge base tools
- Knowledge of scripting or programming languages for log analysis a plus
- Excellent problem-solving and analytical skills
- Strong communication and collaboration skills
Benefits
You will have a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more
*All resumes and application answers must be in English
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