Hatch Technical Support Specialist
hace 6 días
Hatch is seeking a skilled Technical Support Specialist to join our team in Medellín. As a member of our Shared Services group, you will play a crucial role in supporting the business achieve its goals through exceptional technical capabilities.
Key Responsibilities:- Technical Support: Provide timely and effective technical support to end-users across local and remote offices, including PCs, telephones, mobile phones, network equipment, and other IT services.
- Service Request Management: Respond to service requests and incidents from customers and users via various channels, prioritize tasks according to expected service levels targets, and escalate complex issues to senior support specialists.
- Ticket Management: Monitor and update the service delivery system for assigned tickets, locations, and projects, ensuring seamless execution and quality control.
- Setup and Teardown: Coordinate setup, teardown, and relocation of corporate events, workstations, and office spaces to accommodate user relocations, site remodels, and new location installations.
- Education: College diploma or degree in Computer Science, Information Technology, or related field with relevant experience in desktop/technical support.
- Technical Expertise: Proficiency in Microsoft Windows environment, HP laptop/desktop computers, peripherals, Ricoh, Canon, HP multi-function printers, and engineering software such as Autodesk, ESRI, and Bentley products.
- Soft Skills: Excellent communication and problem-solving skills, ability to work independently and collaboratively, strong analytical and troubleshooting skills, and customer focus orientation.
- Competitive Salary: $45,000 - $55,000 per annum, depending on experience and qualifications.
- Career Development Opportunities: Hatch offers long-term career growth prospects, professional development programs, and a supportive work environment.
- Diversity and Inclusion: We strive to foster a diverse, inclusive workplace that reflects the communities we serve, promoting equal opportunities for all employees.
What We Offer: A dynamic work environment, opportunities for growth and development, and a chance to make a difference in the world.
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