Hatch Technical Support Specialist

hace 6 días


Medellín, Antioquia, Colombia Hatch A tiempo completo
Job Description:

Hatch is seeking a skilled Technical Support Specialist to join our team in Medellín. As a member of our Shared Services group, you will play a crucial role in supporting the business achieve its goals through exceptional technical capabilities.

Key Responsibilities:
  • Technical Support: Provide timely and effective technical support to end-users across local and remote offices, including PCs, telephones, mobile phones, network equipment, and other IT services.
  • Service Request Management: Respond to service requests and incidents from customers and users via various channels, prioritize tasks according to expected service levels targets, and escalate complex issues to senior support specialists.
  • Ticket Management: Monitor and update the service delivery system for assigned tickets, locations, and projects, ensuring seamless execution and quality control.
  • Setup and Teardown: Coordinate setup, teardown, and relocation of corporate events, workstations, and office spaces to accommodate user relocations, site remodels, and new location installations.
Required Skills and Qualifications:
  • Education: College diploma or degree in Computer Science, Information Technology, or related field with relevant experience in desktop/technical support.
  • Technical Expertise: Proficiency in Microsoft Windows environment, HP laptop/desktop computers, peripherals, Ricoh, Canon, HP multi-function printers, and engineering software such as Autodesk, ESRI, and Bentley products.
  • Soft Skills: Excellent communication and problem-solving skills, ability to work independently and collaboratively, strong analytical and troubleshooting skills, and customer focus orientation.
Benefits:
  • Competitive Salary: $45,000 - $55,000 per annum, depending on experience and qualifications.
  • Career Development Opportunities: Hatch offers long-term career growth prospects, professional development programs, and a supportive work environment.
  • Diversity and Inclusion: We strive to foster a diverse, inclusive workplace that reflects the communities we serve, promoting equal opportunities for all employees.

What We Offer: A dynamic work environment, opportunities for growth and development, and a chance to make a difference in the world.



  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    Job Summary:Hatch is seeking an experienced IT Support Specialist to join our team in Medellín. As a key member of our Shared Services group, you will provide technical support to end-users in local offices and remote offices, ensuring seamless delivery of services through strong technical capabilities.Responsibilities:Provide technical support to...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    Job Summary Hatch is seeking an experienced Service Desk Support to join our team in Medellín. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business in achieving their goals through a range of strong technical capabilities. Key...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    Company OverviewHatch is a leading global provider of engineering, project development, and operations services to the mining, energy, infrastructure, and industrial sectors. With over 65 years of experience, we have established ourselves as a trusted partner for clients worldwide.We take pride in our commitment to safety, innovation, and sustainability. Our...


  • Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo

    About the Role: We are seeking a highly skilled Technical Support Specialist to join our team at Genius Sports. As a Technical Support Specialist, you will play a crucial role in providing exceptional customer support and ensuring the smooth delivery of our data products.Main Responsibilities: Manage the support queue for inbound customer requests, resolving...


  • Medellín, Antioquia, Colombia Recurly, Inc. A tiempo completo

    Job Title: Technical Support SpecialistAbout the RoleRecurly, Inc. is seeking a highly skilled Technical Support Specialist to join our Technical Support team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for our customers and will be...


  • Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo

    About Genius Sports GroupGenius Sports Group is a leading provider of sports data and technology solutions. We are looking for a highly skilled Technical Support Specialist to join our team.Job Title: Technical Support SpecialistAs a Technical Support Specialist, you will be responsible for providing advanced technical assistance and training to our internal...


  • Medellín, Antioquia, Colombia LinkGraph A tiempo completo

    LinkGraph, a fast-growing SEO software company, is looking for a talented Technical Support Specialist to join its team. Located in Latin America and working remotely, this role will be responsible for providing exceptional customer support to clients from Fortune 500 companies to leading Silicon Valley tech startups.The ideal candidate will have a strong...


  • Medellín, Antioquia, Colombia Neostella A tiempo completo

    Technical Support Role at NeostellaAt Neostella, we strive to deliver innovative solutions that meet the unique needs of our clients' businesses. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. To continue our growth, we are seeking a skilled...


  • Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Application Support Specialist to join our team at Lean Tech. As a key member of our Technology group, you will play a pivotal role in delivering level 2 and 3 support for our proprietary web application.The successful candidate will ensure high performance and operational continuity, working closely with...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    About HatchHatch is a company that is passionately committed to the pursuit of a better world through positive change.With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate.We think globally while acting...


  • Medellín, Antioquia, Colombia J.S. Held LLC A tiempo completo

    Job Title: Senior Technical Support SpecialistJob Summary: We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at J.S. Held LLC. The successful candidate will provide technical support and troubleshooting for various software and hardware systems, ensuring seamless operation and minimizing downtime.Key...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    About HatchHatch is a global leader in engineering, project delivery, and operational services. With over 65 years of experience, we have established ourselves as a trusted partner for companies operating in the mining, energy, and infrastructure sectors.Our team of experts is passionate about delivering world-class projects that meet the highest standards...


  • Medellín, Antioquia, Colombia Neostella A tiempo completo

    At Neostella, we leverage cutting-edge technologies to deliver tailored solutions to our clients' unique business needs. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. To continue our growth, we are seeking a Technical Support Specialist. In...


  • Medellín, Antioquia, Colombia Recurly, Inc. A tiempo completo

    About Recurly: Our company, Recurly Inc., provides a subscription management platform for businesses worldwide. We empower brands to leverage the power of recurring revenue growth through our advanced technology and innovative solutions.We're seeking an experienced Technical Support Specialist to join our team. As a customer-focused professional, you will be...


  • Medellín, Antioquia, Colombia Incrementum A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Incrementum, a fast-growing software company. As a Technical Support Specialist, you will play a crucial role in ensuring the success of our web applications by providing top-notch support to customers.Estimated Salary: $80,000 - $110,000 per yearAbout the RoleThis is an...


  • Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo

    About UsGenius Sports Group is the trusted data, technology and commercial partner powering the global sports-betting ecosystem. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties.We are driven to deliver exceptional services for our partners, capturing high-quality data for top leagues and federations worldwide.The...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    Role Summary:As a Mechanical Engineering Apprentice at Hatch, you will have the opportunity to work with a dynamic team of professionals who are passionate about delivering world-class projects. This role is ideal for individuals who are looking to develop their skills and knowledge in mechanical engineering and gain hands-on experience in a fast-paced...


  • Medellín, Antioquia, Colombia J.S. Held LLC A tiempo completo

    Job Title: Senior Technical Support SpecialistWe are seeking a dedicated and proactive Senior Technical Support Specialist to join J.S. Held's information technology division, supporting its accident reconstruction practice. This practice utilizes advanced modeling and simulation software programs to generate computer visualizations and electronic data...


  • Medellín, Antioquia, Colombia J.S. Held A tiempo completo

    {"Job Title": "Senior Technical Support Specialist", "Job Responsibilities": "At J.S. Held, we are seeking a highly skilled Senior Technical Support Specialist to join our information technology division. As a key member of our team, you will provide technical support and troubleshooting services for our accident reconstruction practice. This role involves...


  • Medellín, Antioquia, Colombia Hatch A tiempo completo

    About HatchHatch is a company that has been pursuing positive change for over 65 years through business and technical expertise in mining, energy, and infrastructure. With 10,000 colleagues across 150 countries, we strive to better industries through safe, innovative, and sustainable solutions.Why Work with Us?We are a dynamic team of professionals who work...