Client Account Manager

hace 7 días

Bogotá, Bogotá D.E., Colombia Torre A tiempo completo
About the Role

We are seeking a highly skilled Client Account Manager to join our team at Torre. As a Client Account Manager, you will be responsible for coordinating the provision of payroll consolidation services and other Human Resources services for assigned clients.

Key Responsibilities
  • Coordinate and ensure compliance with all phases of the payroll process for assigned clients, including updates, payroll payments, tax filings, and third-party payments.
  • Generate and/or validate payment and closing reports, both those required by local legislation and those agreed upon with the client globally.
  • Ensure compliance with client requirements and internal operation protocols.
  • Attend meetings to improve processes with the team and assigned clients.
  • Address queries from accounting teams and clients in a timely and accurate manner.
  • Mediate in billing processes and manage cash flow with the Treasury Department.
  • Train clients and local teams in using information systems and technology platforms.
  • Generate reports for internal processes.
Requirements
  • 1+ year of experience in customer service and Microsoft Excel.
  • Beginner in Payroll.
  • Spanish - Native or fully fluent.
  • English - Conversational.
What We Offer
  • Transportation allowance from day 1.
  • Wi-Fi allowance.
  • 3 welfare and/or personal days in the form of paid time off for illness or to deal with personal/private matters.
  • Birthday celebration with a day off.
  • ITOS Leadership Academy Program for high potentials.
  • Minor medical expenses.
  • Telemedicine / supplemental health plan.
  • Participation in the ITOS Sustainability Program - Payslips4Love.

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