Portfolio Support Associate
hace 1 mes
Company Overview
Nuvei is a Canadian fintech company accelerating the business of clients around the world. Our modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services.
We connect businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies, and 586 alternative payment methods. Our goal is to provide the technology and insights for customers and partners to succeed locally and globally with one integration.
Salary
The estimated salary for this position is between $50,000 and $70,000 per year, depending on experience.
Job Description
As a Portfolio Support Specialist at Nuvei, you will be responsible for providing friendly and attentive service to our merchants through various channels. You will engage with merchants via calls, emails, and tickets to ensure a positive experience.
You will investigate issues thoroughly to find quick solutions and provide long-term fixes. You will work with different teams to resolve merchants' concerns promptly using world-class customer care skills.
You will reach out to merchants with unresolved issues to offer helpful solutions and improve satisfaction. You will keep detailed records of merchant interactions to help us improve our services.
Key Responsibilities:
- Provide exceptional customer support to merchants
- Investigate and resolve merchant issues efficiently
- Collaborate with cross-functional teams to deliver excellent service
- Build and maintain relationships with premier merchants
Requirements
To be successful in this role, you will need prior experience in customer service, retention, or sales. You must have good communication skills to connect with merchants effectively.
Strong organizational skills are essential to keep track of merchant interactions. You should be able to understand and solve problems with a positive attitude.
A team player who enjoys working toward a common goal is ideal for this position. Comfortable and versatile when working in a lively environment with various tasks.
Benefits
Nuvei offers a hybrid working environment, medical benefits, paid vacation time, and paid sick time. We are an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.
We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.
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