Senior Customer Support Associate

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Binance A tiempo completo

Binance is a leading blockchain ecosystem behind the world's largest cryptocurrency exchange. We serve over 230 million users in more than 100 countries, renowned for industry-leading security, transparent user funds, and unparalleled trading engine speed. Our diverse offerings span from trading and finance to education, research, payments, institutional services, Web3 features, and more. Leveraging digital assets and blockchain technology, we aim to create an inclusive financial ecosystem that advances global financial access.

Why Work at Binance?

We're seeking a talented Senior Customer Support Associate to join our team As a member of our support staff, you'll play a critical role in delivering exceptional customer experiences through live chat and phone interactions. Key responsibilities include:

  • Handling high volumes of live chat and phone calls with professionalism and patience
  • Evaluating customers' needs and providing solutions that meet their expectations
  • Managing complaints effectively, offering alternatives, and ensuring timely resolution
  • Fostering strong communication skills, adhering to company policies and procedures

Requirements:

To excel in this role, you'll need:

  • At least 1+ year of experience in customer-facing positions or as a customer service representative
  • Exceptional IT skills to handle technical queries and adapt to new systems
  • Strong written communication and active listening skills
  • Ability to multitask, prioritize tasks, and manage time efficiently
  • A basic understanding of the cryptocurrency/blockchain space (a plus) and fluency in English

What We Offer:

We provide a competitive salary, comprehensive benefits package, and opportunities for growth and continuous learning. Join us in shaping the future of blockchain and cryptocurrency

Location: Flexible work arrangements available.

Salary Range: $45,000 - $60,000 per annum, depending on qualifications and experience.



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