Barbering Support Associate

hace 2 meses


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Description
As a Sales Support Specialist, you will work with a dynamic barbershop chain to enhance client experiences through pre-appointment consultations and follow-up calls. You will also play a crucial role in expanding the team by assisting with recruitment efforts.

Key Responsibilities
  • Conduct pre-appointment consultations to gather information about desired haircuts and improve service quality
  • Perform follow-up calls to assess customer satisfaction and offer rebooking options
  • Handle inbound customer inquiries professionally and efficiently
  • Assist with barber recruitment by conducting phone screenings and scheduling interviews
  • Maintain accurate records of customer interactions and recruitment activities
  • Collaborate with in-store teams to ensure seamless customer experiences
Requirements
  • Excellent verbal communication skills in English
  • Previous experience in customer service or sales support roles
  • Proficiency with CRM systems and phone dialer software
  • Strong organizational skills and attention to detail
  • Ability to multitask and prioritize effectively in a fast-paced environment


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