Barbering Support Associate
hace 2 meses
As a Sales Support Specialist, you will work with a dynamic barbershop chain to enhance client experiences through pre-appointment consultations and follow-up calls. You will also play a crucial role in expanding the team by assisting with recruitment efforts.
Key Responsibilities
- Conduct pre-appointment consultations to gather information about desired haircuts and improve service quality
- Perform follow-up calls to assess customer satisfaction and offer rebooking options
- Handle inbound customer inquiries professionally and efficiently
- Assist with barber recruitment by conducting phone screenings and scheduling interviews
- Maintain accurate records of customer interactions and recruitment activities
- Collaborate with in-store teams to ensure seamless customer experiences
- Excellent verbal communication skills in English
- Previous experience in customer service or sales support roles
- Proficiency with CRM systems and phone dialer software
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize effectively in a fast-paced environment
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Sales Support Associate
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