Strategic Technical Partnership Advisor

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

Nuvei is a leading fintech company accelerating the business of clients worldwide. Our modular technology enables companies to accept next-gen payments, offer various payout options, and benefit from card issuing, banking, risk, and fraud management services.

We thrive on solving complex problems and providing relentless customer service. We're dedicated to continually improving our product and look for exceptional talent to join us on this journey.

The Strategic Technical Partnership Advisor acts as a trusted advisor to premium partnership accounts and a focal point for technical improvements, business requirements, and critical incidents. This role involves managing production technical issues, providing technical support, resolving merchant service inquiries, and coordinating requirements in cross-company collaborations.

Responsibilities include:

  • Becoming a knowledge-center about Nuvei's products and a go-to person for technical queries
  • Technical issues management and focusing on resolving customer concerns through instant messaging
  • Providing technical guidance to clients based on established SLAs
  • Anticipating premium merchants' needs and guiding them to correct use of Nuvei's products and services
  • Investigating errors and logs, and providing in-depth analysis for both clients and internal departments
  • Collecting and analyzing client requirements and translating them to Product requirements
  • Escalating technical complaints and incidents affecting the company's customers and services

Requirements:

  • BS.C in Industrial Management or equivalent degree (advantage)
  • Hands-on technical support experience of 5+ years
  • Knowledge using REST API and SDK
  • Technical background in analyzing and producing reports, investigating logs, basic programming, web development skills, Internet experience, communication protocols (client-server, server-to-server, etc.)
  • Fast learner, multi-tasker, and tech-oriented
  • Practice in technical Product Management or former involvement in support of Premium accounts
  • Accountability and project management capabilities
  • Available to work under stress and pressure from client and C-level management
  • Great interpersonal and communication skills
  • Problem-solving skills and ability to analyze complex schemes
  • Professional level of English, another language is an advantage

Estimated salary: $80,000 - $110,000 per year, depending on location and experience. Benefits include private medical insurance and connectivity aid. Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.



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