Nuvei Technical Solutions Expert

hace 3 días


Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

Company Overview

Nuvei is a leading fintech company accelerating the business of clients around the world through its modular, flexible, and scalable technology.

We connect businesses to their customers in over 200 markets, with local acquiring in 50 markets, 150 currencies, and 700 alternative payment methods.

About the Role

We are looking for an experienced Technical Solutions Expert to join our team as a Premium Service Engineer.

This role will act as a trusted advisor to premium partnership accounts and a strategic focal point for technical improvements, business requirements, and critical incidents that may arise.

The successful candidate will manage production technical issues for our biggest client, providing technical support, resolving merchant service inquiries, and offering real-time problem-solving while coordinating requirements in cross-company collaborations.

Responsibilities

  • Act as technical trusted advisor and become a knowledge-center about the company's products, and a go-to person for technical queries - Becoming Nuvei brand and product expert.
  • Technical Issues management, a focal point for technical queries by Premium clients.
  • Focus on resolving customer concerns solely through instant messaging.
  • Providing technical guidance to clients by instant messaging channels, based on established SLA.
  • Be proactive - anticipating Premium merchant's needs (or problems) before they are aware of them or need to contact us for assistance.
  • Guiding clients to correct use of Nuvei's products and services.
  • Investigating errors and logs and providing in-depth analysis for both clients and internal departments.
  • Collecting and analyzing client requirements and translating them to Product requirements.
  • Escalating technical complaints and incidents affecting the company's customers and services.
  • Working with relevant stakeholders and in parallel with many internal teams.

Requirements

  • BS.C in Industrial Management or BA in equivalent degree – advantage
  • Hands on technical support experience of 5+ years
  • Knowledge using REST API and SDK
  • Technical background - analyzing and producing reports, investigating logs, basic programming or web development skills, Internet experience, communication protocols (client-server, server-to-server, etc.)
  • - IP, HTTP, SQL, etc.
  • Fast learner, multi-tasker, and tech-oriented.
  • Practice in technical Product Management \\( Technical Support, or former involvement in support of Premium accounts.
  • Accountability and project management capabilities
  • Available to work under stress and pressure coming from client and C level management.
  • Great interpersonal and communication skills.
  • Problem-solving skills and ability to analyze complex schemes.
  • Professional level of English, another language is an advantage.

Salary Information

The estimated annual salary for this position is $120,000-$180,000, depending on qualifications and experience.

Benefits

Nuvei offers private medical insurance and connectivity aid. We are an equal-opportunity employer committed to developing a diverse and inclusive workplace.



  • Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    Job OverviewNuvei, a leading fintech company, is seeking an experienced customer service representative to join our team. As a payment solutions expert, you will be responsible for providing top-notch support to merchants across various channels.


  • Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    Nuvei is a Canadian fintech company accelerating the business of clients worldwide by providing next-gen payment processing solutions.We are looking for a highly skilled High-Level Technical Support Professional to join our team in this exciting opportunity.The ideal candidate will have a strong technical background, excellent communication skills, and the...


  • Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    Company OverviewNuvei is a Canadian fintech company accelerating the business of clients worldwide.Job DescriptionWe are seeking a Technical Integration Lead to join our team in Bogota, Colombia. As a key leader with knowledge in payments and technologies, you will define, design, and implement sophisticated techniques for client integrations into our...


  • Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    Nuvei is a leading fintech company accelerating the business of clients worldwide. Our modular technology enables companies to accept next-gen payments, offer various payout options, and benefit from card issuing, banking, risk, and fraud management services.We thrive on solving complex problems and providing relentless customer service. We're dedicated to...


  • Bogotá, Bogotá D.E., Colombia Capgemini Engineering A tiempo completo

    Capgemini Engineering is seeking a skilled Technical Solutions Expert to enhance our team. This role focuses on Cloud Vision, DC Switches (Spine and Leaf Architecture), or Arista EOS solutions.Key Responsibilities:- Conduct in-depth feature analysis to identify competitive advantages of our solutions against competitors.- Position Cisco and/or OEM networking...


  • Bogotá, Bogotá D.E., Colombia Nuvei Corp A tiempo completo

    Overview: Nuvei Corp is a leading fintech company accelerating the business of clients worldwide. We're seeking a dedicated Technical Support Associate to join our team in Bogota, Colombia.Salary: $35,000 - $45,000 per annum, depending on experience and qualifications.Job Description: As a Technical Support Associate, you will be responsible for providing...


  • Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    Nuvei, a Canadian fintech company, is seeking an experienced Technical Support Specialist to join our team.We are looking for someone who can provide exceptional technical support to our premium accounts. As a key member of our customer support team, you will be responsible for resolving technical issues and providing guidance to clients through instant...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job OverviewWe are seeking an experienced IT Technical Solutions Expert to join our team in Bogota, Colombia. This role will contribute to the overall success of the Strategy & Delivery Management, Global HR Technology globally.


  • Bogotá, Bogotá D.E., Colombia Td Synnex A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Solutions Expert to join our team at TD SYNNEX. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.Job DescriptionThe successful candidate will be responsible for providing technical expertise and guidance to...


  • Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    About NielsenIQ">NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer buying behavior and revealing new pathways to growth.As a Data Solutions Technical Expert, you will be part of a dynamic team that works closely with clients and prospects to provide exceptional technical support and onboarding...


  • Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    About NuveiNuvei is a Canadian fintech company that's revolutionizing the payment processing industry. We're looking for talented individuals to join our team and help us accelerate business growth worldwide.Job SummaryWe're seeking a Fintech Support Professional to provide exceptional customer service and technical support to our clients. This is a...


  • Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo

    The Role: Technical Business Solutions ExpertJob OverviewAt INGEPSY, we are seeking a skilled Technical Business Solutions Expert to join our team. This is an exciting opportunity to work with a leading organization in the industry.ResponsibilitiesCollaborate with stakeholders across business functions to align technology solutions with strategic...


  • Bogotá, Bogotá D.E., Colombia Visa Inc. A tiempo completo

    About the Job We are seeking a Technical Solutions Expert to join our team at Visa Inc. As a key member of our support function, you will provide enhanced technical assistance for issues and collect, validate, and interpret data and statistics. You will interact with various global teams to identify and resolve issues affecting clients across all tiers. This...


  • Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    **Overview of Nuvei**Nuvei is a Canadian fintech company accelerating the business of clients around the world. Our modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services.**About the Role**We are looking for an...


  • Bogotá, Bogotá D.E., Colombia Instaleap A tiempo completo

    About UsFounded in 2020, Instaleap is a dynamic and energetic company that's revolutionizing the supermarket industry with its innovative ecommerce platform.We've developed a cutting-edge solution that empowers supermarkets to stay ahead of the competition and meet the evolving demands of consumers. Our platform seamlessly integrates an ecommerce app and an...


  • Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    **About Nuvei**Nuvei is a Canadian fintech company accelerating the business of clients worldwide. Our modular, flexible, and scalable technology enables leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services.We connect businesses to their customers in over 200...


  • Bogotá, Bogotá D.E., Colombia Capgemini A tiempo completo

    As a seasoned Persales Engineer with expertise in Aruba Networking Solutions, you will play a pivotal role in shaping the sales process. Our ideal candidate possesses in-depth knowledge of Aruba's SD-WAN, LAN/WAN switches, routers, wireless technologies, and ClearPass solutions.About the RoleWe are seeking an experienced professional to join our dynamic team...


  • Bogotá, Bogotá D.E., Colombia CSG A tiempo completo

    About CSGCSG is a leading provider of future-ready solutions in customer engagement, revenue management, and payments. With over 40 years of experience, we have serviced the world's most recognizable brands, impacting over 900 customers in more than 120 countries.We power our people with the choice to work from home, in-office, or a hybrid work combination...

  • Technical Project Manager

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Advising & Recruiting A tiempo completo

    Job Title:Technical Project Manager - Digital Solutions ExpertAbout Us:We are Advising & Recruiting, a professional services firm specializing in digital marketing and project management. We help our clients achieve their goals through expert advice and tailored solutions.Job Description:As a Technical Project Manager, you will be responsible for overseeing...


  • Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    Company OverviewNuvei is a Canadian fintech company accelerating the business of clients around the world. Our modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services.We connect businesses to their customers in more...