Nuvei Technical Solutions Expert
hace 3 días
Company Overview
Nuvei is a leading fintech company accelerating the business of clients around the world through its modular, flexible, and scalable technology.
We connect businesses to their customers in over 200 markets, with local acquiring in 50 markets, 150 currencies, and 700 alternative payment methods.
About the Role
We are looking for an experienced Technical Solutions Expert to join our team as a Premium Service Engineer.
This role will act as a trusted advisor to premium partnership accounts and a strategic focal point for technical improvements, business requirements, and critical incidents that may arise.
The successful candidate will manage production technical issues for our biggest client, providing technical support, resolving merchant service inquiries, and offering real-time problem-solving while coordinating requirements in cross-company collaborations.
Responsibilities
- Act as technical trusted advisor and become a knowledge-center about the company's products, and a go-to person for technical queries - Becoming Nuvei brand and product expert.
- Technical Issues management, a focal point for technical queries by Premium clients.
- Focus on resolving customer concerns solely through instant messaging.
- Providing technical guidance to clients by instant messaging channels, based on established SLA.
- Be proactive - anticipating Premium merchant's needs (or problems) before they are aware of them or need to contact us for assistance.
- Guiding clients to correct use of Nuvei's products and services.
- Investigating errors and logs and providing in-depth analysis for both clients and internal departments.
- Collecting and analyzing client requirements and translating them to Product requirements.
- Escalating technical complaints and incidents affecting the company's customers and services.
- Working with relevant stakeholders and in parallel with many internal teams.
Requirements
- BS.C in Industrial Management or BA in equivalent degree – advantage
- Hands on technical support experience of 5+ years
- Knowledge using REST API and SDK
- Technical background - analyzing and producing reports, investigating logs, basic programming or web development skills, Internet experience, communication protocols (client-server, server-to-server, etc.)
- - IP, HTTP, SQL, etc.
- Fast learner, multi-tasker, and tech-oriented.
- Practice in technical Product Management \\( Technical Support, or former involvement in support of Premium accounts.
- Accountability and project management capabilities
- Available to work under stress and pressure coming from client and C level management.
- Great interpersonal and communication skills.
- Problem-solving skills and ability to analyze complex schemes.
- Professional level of English, another language is an advantage.
Salary Information
The estimated annual salary for this position is $120,000-$180,000, depending on qualifications and experience.
Benefits
Nuvei offers private medical insurance and connectivity aid. We are an equal-opportunity employer committed to developing a diverse and inclusive workplace.
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