Strategic Technical Account Manager

hace 2 meses

Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo

Drive Customer Success at Oracle.


As a key member of our team, you will be responsible for the overall governance and technical service delivery for our most strategic customers. You will help these customers maximize the value of their Oracle investments, achieve their business outcomes, and minimize risk. To do this, you must become a trusted advisor to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.


Key Responsibilities include:



  • Develop and manage the Oracle customer relationship by forming long-term, high-level relationships with customer stakeholders.
  • Work collaboratively with sales, delivery teams, and customers to identify appropriate solutions.
  • Coordinate the delivery of Oracle services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
  • Monitor, report, and communicate on complex projects for effective and efficient use of Oracle delivery resources, achieving contract margin and revenue objectives.
  • Identify and submit delivery leads for new opportunities and contract renewals.
  • Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
  • Establish and maintain a delivery governance model with the customer at the most senior management and senior executive levels.
  • Perform proactive scope and risk management, leading complex account planning and reviews.
  • Often takes a project/program lead role, providing leadership and expertise in the development of new products, services, and processes. Lead initiatives for organizational process improvement and tool development.
  • Contribute to the organization at a regional level to drive regional and global strategy execution.

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