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Customer Success Engineer
hace 2 meses
About the Role
The Customer Success Engineer position at Quorum Software is a key role in building strong relationships with our customers. As a Customer Success Engineer, you will be responsible for project managing the onboarding process, providing technical and customer support, and training users on our application. We are looking for a technically savvy individual with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry.
Responsibilities
- Provide technical and customer support, troubleshooting issues over the phone and support portal.
- Train new users and consult on best practices to ensure successful implementation.
- Graduate new customers from onboarding to company advocates who provide additional value through referrals and joint initiatives.
- Follow and contribute to processes and procedures in place to implement new customers.
- Provide feedback to the product and development group on customer requests for feature and product development.
- Participate in Quality Assurance testing for new application releases and data import projects.
- Track time, maintain documented relationships, and identify risks in our CRM application.
- Prioritize support and development tasks and allocate time.
- Perform actions necessary to retain customers and configure our application.
- Interact with Land Team members, Outsourced Development Teams, and Customers.
- Manage all resources related to the successful maintenance and development of the business.
Requirements
- 4-year degree from an accredited university.
- Experience working with software products in a support, development, testing, or implementation capacity.
- Advanced Excel skills (ability to work with VLOOKUP, INDEX, MATCH, IF functions).
- Excellent interpersonal skills - able to develop productive relationships with colleagues, customers, and associates.
- Problem-solving, ability to communicate with the highest level in customer organizations.
- Strong written and oral communication skills.
- Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively.
- Logical thinker.
- Energetic.
- Customer service-oriented - responds promptly to customer needs and solicits feedback to improve service and offerings.
- Demonstrates maturity and seasoned judgment.
- Fluent in English, both written and verbal.
Preferred Skills
- 2-3 years of experience in Customer Service and Application Support.
- Basic database (SQL) working knowledge.
- 3+ years of oil and gas industry experience with a detailed understanding of upstream Oil & Gas operations.
About Quorum Software
Quorum Software connects people and information across the energy value chain. We have helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,000+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace.
Diversity Statement
At Quorum, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us, and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements.
