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Customer Success Manager

hace 1 mes

Bogotá, Bogotá D.E., Colombia Teamtailor A tiempo completo
Customer Success Manager

At Teamtailor, we're revolutionizing the way companies work with employer branding and recruiting online. We're looking for a talented Customer Success Manager to join our team and help us achieve our mission.

About the Role

We're seeking a seasoned professional with experience in SaaS, HR, or Recruiting to lead our customer success efforts. As a Customer Success Manager, you'll be responsible for implementing and onboarding new customers, helping them get the most out of our platform, and building strong relationships with our clients.

Key Responsibilities
  • Implement and onboard new customers
  • Help customers use Teamtailor to its full potential
  • Work as a strategic advisor and goal-oriented partner for our customers
  • Work proactively with renewals and expansions
  • Build strong relationships with customers and identify new business opportunities
  • Collect and analyze customer feedback and present it internally
What We Offer

As a Customer Success Manager at Teamtailor, you'll enjoy:

  • Responsibility for your own customer base
  • Incredible development opportunities
  • The opportunity to work with the market's best product
  • A fixed salary with commission benefits
  • Be part of a great multicultural team
  • Remote work is our DNA
Requirements

We're looking for someone with:

  • Experience in SaaS, HR, or Recruiting
  • Customer success experience
  • Project leading experience, especially complex projects
  • Excellent communication, listening, collaboration, adaptability, empathy, and negotiation skills
  • Engaged, creative, and solution-oriented mindset
  • Ability to adapt to a fast-paced environment and rapidly-changing market
  • Fluency in English and Spanish
  • Extra plus for French language

We're a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. We value your personality and believe you're passionate about your work, ambitious, and work hard to reach your own goals.