Customer Success Liaison

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completo

About the Role:

As a Customer Success Administrator at Somewhere, you will serve as a vital link between our customers, customer success managers, and product teams. Your primary objective will be to drive customer value and product improvements by effectively communicating updates and adjustments.

Key Responsibilities:

  • Act as a liaison between the customer, customer success manager, and product teams to drive customer value and product improvements.
  • Effectively communicate updates and adjustments made to empower customers to own similar changes in the future.
  • Manage and assist with numerous customer accounts, providing exceptional support to ensure their success.
  • Collaborate with customer success managers to execute identified tasks, ensuring seamless customer interactions.
  • Execute tasks from customer support requests, prioritizing timely resolution and customer satisfaction.
  • Develop a comprehensive understanding of our products, enabling you to navigate and troubleshoot efficiently.
  • Perform repetitive tasks with a high level of accuracy, maintaining a keen attention to detail.
  • Respond promptly to task requests, demonstrating a commitment to urgency and customer needs.
  • Support customers in real-time, providing personalized assistance without relying on pre-written templates or macros.

Requirements:

  • Ideal candidates will possess 4 to 5 years of experience in a similar role, with a proven track record of success in customer-facing positions.
  • Experience working for SAAS-based companies is highly desirable, as is familiarity with Notion and a willingness to learn proprietary software.
  • Fluent English communication skills are essential, with comfort in interacting with customers in both written and verbal contexts.
  • Able to handle and work through tickets with client requests, demonstrating adaptability and issue-resolution skills.
  • A quick learner with a passion for mastering new software to effectively assist clients.

Work Environment:

Somewhere prioritizes a flexible and supportive work environment, with a focus on work-life balance and employee well-being. We encourage collaboration, innovation, and continuous learning, offering opportunities for growth and professional development.

Disclaimer:

Somewhere is an equal-opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from candidates with diverse backgrounds, experiences, and perspectives.

Language:

The primary language for this role is English, with a focus on effective communication and collaboration with customers and internal teams.

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