Customer Success Engineer

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Quorum Business Solutions A tiempo completo
Job DescriptionAbout the Role

Quorum Business Solutions is seeking a skilled Customer Success Engineer to join our team. As a Customer Success Engineer, you will be responsible for building relationships with new and existing customers by project managing their onboarding to our product, providing best practices, technical and customer support, and user training on the application.

Responsibilities
  • Handles onboarding the client onto the OnDemand Product they have contracted.
  • Performs first line triage support for clients answering basic questions and assisting clients navigate the system.
  • Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Escalates more complex inquiries to tier Customer Support.
  • Informs Support Leadership of potential client issues and problems early to ensure they receive proper attention.
  • Documents and maintains all client information in Salesforce to include recording all calls, emails and customer communication.
  • Creates and maintains product documentation and online training videos.
  • Performs entry-level Quality Assurance testing for software development.
  • Develops/Maintains SOP for troubleshooting technical problems.
  • Participates in oil & gas accounting training.
  • Stays current with system information, changes and updates.


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